Caller ID problems Possible solutions
No handsets
display Caller ID
information.
Let calls ring twice before answering. x
Make sure your Caller ID service is active. x
Caller ID displays
briefly and then
clears.
You may have to change the line mode. Visit the x
customer support page on the website for more
information.
Multi-handset problems Possible solutions
I can’t transfer calls. Reset the handset (see p. 21). x
Two handsets can’t talk to
a caller.
See if any handset is in Privacy Mode. x
A handset says
Unavailable
.
Move the handset closer to the base. x
See if any handset is in Privacy Mode. x
I can’t register a new
handset.
Reset the handset (see p. 21). x
See if you have 12 registered handsets. x
Answering system
problems
Possible solutions
The answering system
does not work.
Make sure the answering system is on. x
Make sure the base is plugged in. x
The system won't record
messages.
See if x
Record Time
is set to
Announce Only
.
Delete messages (memory may be full). x
A handset can't access
the answering system.
See if another handset is using the system. x
Make sure the phone is in standby. x
My outgoing message is
gone.
If there was a power failure, re-record your x
personal outgoing message.
I can’t hear the base
speaker.
Make sure call screening is turned on. x
Change the base speaker volume. x
Messages are
incomplete.
Increase the x
Record Time
.
Delete messages (memory may be full). x
The system keeps
recording when I answer
on an extension.
You may have to change the line mode. x
Contact Customer Service for instructions.
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