What to do if my Universal Audio Recording Equipment unit is not recognized by computer?
First, ensure the Thunderbolt 3 cable is fully inserted at both ends. Next, confirm the latest Apollo Twin X software is installed; reinstall if necessary. Power off the entire system, then power on the Apollo Twin X before starting the computer. Lastly, try using a different Thunderbolt 3 cable.
What to do if my Universal Audio Apollo Twin X won’t power on?
First, ensure the power supply connector is fully inserted and twisted to lock. Next, check that the power switch is in the “ON” position. Finally, verify AC power is available at the wall socket by plugging in another device.
What to do if there is no monitor output from my Universal Audio Apollo Twin X Recording Equipment?
First, confirm the connections, power, and volume of your monitoring system. Then, check that the Apollo Twin X monitor level is turned up by pressing the MONITOR button first. Also, ensure the monitor outputs are not muted by pushing the MUTE button when in Monitor mode. Finally, confirm that the monitor LEDs are active to ensure signal flow.
Why can't I hear mic or line input(s) on my Universal Audio Apollo Twin X?
First, check that the mic/line switch setting is correct for the channel (CH1 or CH2). Next, ensure the mic/line setting matches the input plug for the channel (XLR or ¼”). Also, confirm the preamp gain is turned up for the channel(s). Finally, for channel 1, make sure nothing is plugged into the Hi-Z input.
What to do if I can’t adjust digital input levels on my Universal Audio Apollo Twin X?
Signal levels for digital inputs are adjusted at the device connected to those inputs. If needed, UAD plug-ins in Console can be used to add or reduce signal gain.
How to fix audio glitches and dropouts during DAW playback with Universal Audio Apollo Twin X?
Try increasing the I/O buffer size setting. On Mac, this is in the DAW settings; on Windows, it’s in Console settings. If syncing to an external digital clock via optical input, verify the clocking setups, including optical cable connections, matching sample rates, and that all devices are synchronized to one master clock device.
How to stop undesirable echo or phasing on Universal Audio Apollo Twin X Recording Equipment?
First, confirm input monitoring is not enabled in both Console and DAW. If monitoring via Console, disable software input monitoring, which is recommended. If using software input monitoring via DAW, mute all Console inputs.
Why can't I hear mic input(s) on my Universal Audio Recording Equipment?
Make sure that +48V phantom power is enabled if your microphone requires it.
What to do if my Universal Audio Apollo Twin X Recording Equipment is behaving unexpectedly?
As a last resort, perform a hardware reset on the unit. To do this: 1. Power off the Apollo Twin X. 2. Press and hold the PREAMP, FILTER, and POLARITY buttons. 3. Power on the Apollo Twin X while continuing to hold all three controls. 4. After all front panel LEDs flash rapidly for several seconds, release the controls.
Why can't I hear Hi-Z input on my Universal Audio Recording Equipment?
First, make sure the volume on the connected device is turned up. Also, confirm the Hi-Z input plug is a 1/4” mono TS. Note that TRS cables cannot be used with the Hi-Z input.
General| Type | Audio Interface |
|---|---|
| Connectivity | Thunderbolt 3 |
| Headphones | 1 x 1/4" |
| AD/DA Conversion | 24-bit/192kHz |
| Simultaneous I/O | 10 x 6 |
| Number of Preamps | 2 |
| Input Channels | 2 |
| Output Channels | 4 |
| UAD Plug-in Support | Yes |
| Monitor Outputs | 2 |
| Inputs | 2 x XLR/TRS combo, 1 x Hi-Z Instrument |
| Outputs | 2 x Monitor, 2 x Line |
| Phantom Power | Yes |
| Weight | 2.35 lbs |
| Digital Inputs | 1 x Optical Toslink (ADAT/SPDIF) |
| UAD Plug-in Processing | Realtime UAD Plug-in Processing |
| Included Software | Realtime Analog Classics Plus plug-in bundle |
| Operating System | Mac, Windows |
| Thunderbolt Connectivity | Yes (Thunderbolt 3) |
| DSP Processing | UAD-2 |
Covers A/D, D/A conversion and onboard analog emulation plug-ins for superior sound.
Guides on Console application use, Realtime UAD Processing, and UAD plug-ins.
Outlines connecting, installing software, registration, and authorization.
Details Thunderbolt 3 connectivity, ports, cables, and power connection.
Lists symptoms and items to check for common issues like power, recognition, and audio problems.
Essential safety precautions for using the apparatus, including ventilation and power.
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