UP3D P55D - Troubleshooting

9.2 Maintenance Work
For all maintenance-related issues, please contact the UP3D technical support
department for assistance. They will provide you with spare parts, maintenance
tips, and perform preventive maintenance upon your request. When delivering
or installing the machine, please inquire with the service personnel for detailed
contact information of the customer service team.
9.3 Warranty Service
The equipment comes with a warranty period of 12 months or 2,000 operating
hours, whichever comes first. During this period, we provide free after-sales
service. However, it's important to note that even within the warranty period,
UP3D will charge for repair services under the following circumstances, includ-
ing repair fees and parts costs:
These terms are intended to ensure free after-sales service under normal usage
and maintenance conditions but do not cover issues caused by improper user
operation, external factors, or unauthorized repairs. If you require repair
services during or after the warranty period, please feel free to contact UP3D for
detailed information and support.
- Damage caused by human factors.
- Improper use of the equipment.
- Natural disasters beyond control.
- Replacement or use of components or tooling not approved by UP3D.
- Disassembly and repair by unauthorized professionals.
- Other malfunctions not caused by the equipment itself.
- After the warranty period, UP3D will provide paid repair services.
/Troubleshooting
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10.1 Tool Change Issue
If your equipment fails to operate correctly or experiences abnormalities, please
refer to the following troubleshooting guide. Please note that improper trouble-
shooting may damage the equipment. If you are unable to resolve the issue or
confirm the problem, please contact technical support for assistance.
When this fault occurs, a prompt box will appear on the software interface,
indicating that the tool change has failed during the process.
Reasons:
- During processing: If this prompt appears during processing, it may be due to
tool damage or failure to clamp the tool during tool change, which interrupts
the process. After troubleshooting, reprocessing is required.
- Not in processing: This status mainly occurs during tool clamping or tool
return, indicating tool inspection failure, including tool damage or no tool
placed in the tool library.
Solution:
- Click the "Loosen Tool/Clamp Tool" button to check if the spindle chuck opens,
and perform maintenance to ensure its cleanliness.
10.2 Limitation Issue
When this fault occurs, a prompt box will appear on the software interface,
indicating that the equipment has touched the limit during operation or exceed-
ed its travel range.
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