5
For the User
2. USER SERVICING INSTRUCTIONS
2.1 QUARTERLY MAINTENANCE
1. Unplug unit.
2. Unlatch the door. Lift the panel towards you. Hold it firmly and hit on the right side of
the panel. The door will slide to the left.
3. Clean the inside of the door with a damp cloth.
4. Clean filters:
• Remove filters.
• Vacuum to remove most of the dust.
• Wash with a mixture of warm water and mild soap. You may add bleach if you wish to
disinfect (one tablespoon per gallon). Rinse thoroughly. Shake filters to remove excess
water and let dry.
5. Clean the condensation tray with a damp cloth.
6. Check the exterior air intake hood:
• Make sure there are no leaves, twigs, ice or snow that could be drawn into the vent.
• Clean if necessary.
7. Reassemble the components.
8. Reconnect power supply.
2.2 ANNUAL MAINTENANCE
1. Perform Quarterly Maintenance up to step 6.
2. Blean the core as follows:
• Remove the core.
• Let it soak in a mixture of cold or lukewarm water and mild soap (dishwashing liquid).
• Rinse thoroughly.
• Shake the core to remove excess water and let it dry.
3. Clean blower assembly using a vacuum cleaner with a soft brush attachment to remove the dust.
4. Reassemble the components.
5. Reconnect power supply.
CAUTION
Even a partial blocking of this air vent could cause the unit to malfunction.
VO0229
3. USER’S TROUBLESHOOTING
Contact customer service at 1-800-567-3855 for any unresolved issue.
PROBLEM YOU SHOULD TRY THIS
Nothing works. • See if the unit is plugged in and receiving power from the house circuit breaker or fuse.
Noisy unit. • Clean the unit (see Section 2). If the problem is not solved, contact your installer.
Condensation on
windows (air too
humid).
• Operate the unit at maximum speed (MAX.) during activities generating excess humidity (family gatherings, extra
cooking, etc.).
• Leave curtains half-open to allow air circulation.
• Store all firewood in a closed room with a dehumidifier or in a well ventilated room, or store the wood outdors.
• Keep the temperature in your house above 18°C (64°F).
Air too dry. • Operate the unit at low speed (MIN.).
• Temporarily switch to the intermittent mode (if available).
• Temporarily use a humidifier.
Air too cold at the
air supply grille.
• Make sure the outdoor hoods are not blocked.
• Operate the unit at low speed (MIN.).
• Have the system’s balancing checked.
• Have the unit’s defrost system checked.
• Install a duct heater.
⚠WARNING
• Risk of electric shock. Before performing any maintenance or servicing, always disconnect the unit from its
power source.
• When cleaning the unit, it is recommended to wear safety glasses and gloves.
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