VeriFone P400 - Decommissioning;Removal from Service

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Installation Guide P400/P400 Plus
• Reference the model and part number in the Note box.
3 Describe the problem(s).
4 Provide the shipping address where the repaired or replacement unit must be
returned.
5 Keep a record of the following items:
• Detail the issue(s) with the P400.
• Furnish the shipping address for the return of the repaired or replacement
unit.
• Maintain a record of the following elements:
• Assigned MRA number(s).
• Verifone serial number linked to the P400 being sent for service or
repair (located on the back of the unit).
• Shipping documentation, including air bill numbers utilized for shipment
tracking.
• Model(s) returned (model numbers can be found on the Verifone label
on the back of the P400 device).
Decommissioning
/Removal from
Service
The decommissioning procedure applies to P200 and P400 series PCI
(Payment Card Industry) PTS (PIN Transaction Security) version
4.x POI-approved devices.
To securely decommission the device:
1 Prepare your tool — a #8 Phillips head screwdriver is necessary.
2 Ensure that the device is disconnected from power and any other cables.
3 Turn the device face down, exposing the rear of the device.
Each P400 returned to Verifone requires a distinct MRA number to be issued.
Even if you are returning multiple terminals of the same model, ensure that a
separate MRA number is issued for each unit.
Failure to use this decommission procedure causes non-compliance to the PCI
PTS POI Modular Security Requirements version 4.0 approval of the device.