QUICK REFERENCE GUIDE
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VERIFONE VX
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VERIFONE VX
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QUICK REFERENCE GUIDE
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CHIP TECHNOLOGY QUICK TIPS
CUSTOMER VERIFICATION METHODS
Some customers will carry a chip card that requires a PIN for identity
verification, while others may require only a signature. Your terminal
will recognize the card and prompt you and the customer to follow the
required verification process.
FORGOTTEN OR UNKNOWN PINS
If a customer can’t remember their PIN, they should contact their bank
or card issuer to reset the PIN. Ask for another payment method.
DEALING WITH A LOCKED PIN
If a PIN is locked, then the wrong PIN has been entered too many times
in a row, rendering the card temporarily unusable. The terminal
prompt will tell you whether payment on this card will be accepted
using a signature, or whether the customer needs to provide a dierent
method of payment. The customer needs to contact their bank or card
company to unlock the PIN. Customer service contact telephone numbers
are on the back of most payment cards and on account statements.
DECLINED TRANSACTIONS
There is no change to procedures for declined transactions.
REFUNDS
To process a refund, simply insert the card and proceed with the refund.
CHIP TECHNOLOGY QUICK TIPS
CUSTOMERS USING THEIR CHIP CARD FOR THE FIRST TIME
Make sure the card stays in the terminal’s chip reader slot for the
duration of the transaction, which ends when the receipt is being
printed. If the card is removed before the end of a transaction, the
payment will not be processed.
INSERTING THE CARD
The card can be inserted into the terminal’s chip reader slot. Make
sure the card is inserted face up, with the chip first.
FOLLOW THE TERMINAL PROMPTS
When processing any type of card, follow the prompts on the terminal
display. The terminal will tell you what to do.
WHAT ARE THE BENEFITS FOR MY BUSINESS?
Fraud Protection — Chip technology is virtually impossible to copy,
and combining its use with a PIN helps reduce fraud due to lost, stolen
or counterfeit cards.
Reduced Chargeback Risks — As fraud decreases, so will the amount
of customers who dispute transactions.
CHIP TECHNOLOGY Q&A CONTINUED
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