QUICK REFERENCE GUIDE
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VERIFONE VX
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VERIFONE VX
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QUICK REFERENCE GUIDE
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CREDIT AND DEBIT TRANSACTIONS TO INITIATE
Credit/Debit Sale* — A sale transaction using
a credit or debit card.
Select Sale.
When clients pay with a U.S.-issued debit card, they will be presented
with two choices. Selecting the top choice, the client will not be asked
to enter a PIN. The bottom choice is similar to choosing “Debit” and
they will be prompted to enter their PIN.
Credit Void* — Perform a void to reverse a
credit sale, force, or refund transaction and
prevent any funds from transferring from the
cardholder’s account. Only available for
transactions in the current batch (in other
words, same day).
Select Void.
Credit/Debit Refund* — Perform a refund to
return money to a cardholder’s account from
a credit or debit sale completed in a closed
batch (in other words, previous day).
Select Refund.
Credit Auth Only* — An authorization-only
transaction provides an approval, but does not
charge the consumer until the transaction has
been added to the batch by way of a force
transaction.
Select Auth Only.
Credit Force* — Perform a force sale when
the terminal cannot reach the host (Chase) to
authorize a transaction, or to finalize an auth
only transaction. Contact your Voice Authori-
zation Center for an authorization code, then
force the transaction once communication
is restored.
Select Force.
Phone Order* — A credit sale transaction in
which the card is not present.
Select Phone
Order.
CREDIT TRANSACTIONS TO INITIATE
Open Tab (restaurant only) — A pre-authorization
transaction for a specific, predetermined dollar
amount.
Select Tab and
then select Open
Tab.
Close Tab (restaurant only) — Perform a
close tab on an open tab, and place it in the
settlement batch file.
Select Tab and
then select Close
Tab.
Add Tip — Add an amount to an existing sale
transaction total, if tip processing is enabled.
Press the Tip
Adjust hot key.
TRANSACTION TYPES TRANSACTION TYPES
* Purchase and Commercial cards are supported for this transaction type.
EBT TRANSACTIONS (RETAIL ONLY) TO INITIATE
EBT Sale — An Electronic Benefits Transfer
(EBT) card is a government-issued card tied to
a specific government-assistance account. EBT
transactions require PIN entry, as well as a
trace number and balance amount printed on
receipts. An EBT sale transaction may be a food
stamp sale, or a cash benefit sale. The card
must be present.
Swipe the card
or select Sale.
Select Cash for
cash benefits or
Food for a food
stamp sale.
EBT Force — A force is a sale transaction
performed when the terminal cannot reach the
host to authorize the transaction. Contact your
Voice Authorization Center for an authorization
code, then perform a force sale transaction
with the EBT card.
Select Force.
EBT Refund — Available only for food stamp
transactions.
Select Refund.
EBT Balance Inquiry — Obtain a customer’s
remaining EBT account balance. Available for
both food stamp and cash benefit.
Select EBT Bal
Inq.
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