QUICK REFERENCE GUIDE
|
VERIFONE VX
|
19
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18
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VERIFONE VX
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QUICK REFERENCE GUIDE
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COMMON ERROR CODES
ERROR CODE DESCRIPTION ACTION
BAD
ACCNT #
The card number being
used for the current
transaction does not
pass the LUHN check.
Retry. If error persists,
ask for another form of
payment as the card
may be fraudulent.
BATCH FULL The terminal has
reached batch
transaction capacity.
Perform batch
settlement.
CLOSE
BATCH
The batch is more than
90% full.
Perform batch
settlement.
EMPTY
BATCH
Cannot perform
requested function —
batch is empty.
No action.
EXPIRED
CARD
The card’s expiration
date has passed.
Retry. If error persists,
ask for another form of
payment.
INVALID
ACCNT NO
The 4 digits keyed do
not match the account
number from the
card’s magnetic stripe.
Re-key the last 4 digits.
If error persists, ask
for another form of
payment as the card
may be fraudulent.
INVALID
AMOUNT
The amount entered is
invalid.
Re-key the dollar
amount.
INVALID
CLRK ID
The clerk number
keyed has not been
logged in.
Login the clerk through
Clerk Setup.
SETTLE NEG
BATCH
Terminal is prompting
for confirmation to
settle a negative
batch.
Press [ENTER] to confirm
that the negative batch
should be settled, or
press [CANCEL] and
print a report, which
should be used to verify
that the negative batch
total is correct.
VOID NOT
ALLOWED
The user tried to void
an already voided
transaction.
No action.
In the event that
your terminal displays
an error, refer to
these error codes
to troubleshoot your
terminal.
If the code you are
experiencing is not
shown, retry the
transaction, or if
possible, manually
enter the account
number. If the error
persists, contact your
Help Desk for support.
AVS RESPONSE CODES
CODE DESCRIPTION VISA MC AMEX DISC
X
Match — Address and
9-digit ZIP code
Y
Match — Address and ZIP
code (for Discover, address
only matches)
A
Partial — Address matches,
ZIP code does not (for
Discover, both address and
ZIP match)
W
Partial — 9-digit ZIP code
matches, address does not
(for Discover, no data from
issuer)
Z
Partial — ZIP code matches,
address does not
N
No match — Neither
address nor ZIP code match
U
Unavailable — AVS system
unavailable or issuer does
not support AVS
R
Retry — Issuer’s system
unavailable or timed out
S
Not supported — AVS not
sup ported by issuer at this
time
The Address Verification
System (AVS) is a
feature that adds fraud
protection on card-not-
present transactions.
The numeric portion
of the customer’s street
address and the ZIP
code are compared
against the information
on file with the
card-issuing bank.
Use this chart to interpret
domestic AVS Response
Codes by card type.
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