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Frequently Asked Questions
If a POS device stops working, call the Call Centre to have it swapped out. A replacement
POS device will be delivered to your store, and the faulty POS device will be collected.
Ensure that you batch the faulty POS device before handing it over to the collection
personnel. If you cannot do so, contact SBSA Merchant Solutions on 086 100 1200
(option 2) to log a call so your transactions can be captured manually. Have all your
merchant copies ready.
To power o the device, press and hold the red cancel button
To power it back up, hold in the green button or plug into a power source
Ensure that you always keep your device powered on to ensure the POS device
obtains the relevant software and parameter updates, including updates to the
hot card file which generally take place after business hours. Keeping the POS
device powered also ensures that the transactions processed during the day
are sent to the bank for processing and settlement
Plug the two-pin charger into a power socket
Push the charging pin into the micro USB charging port on the left side of
the POS device behind the rubber protector
This means the transaction has not gone through and will be reversed. Start a new
transaction from the beginning.
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1. WHAT DO I DO WHEN I HAVE TO REPLACE
A FAULTY POS DEVICE?
2. HOW DO I TURN THE POS DEVICE ON OR OFF?
3. HOW DO I CHARGE A PORTABLE POS DEVICE?
4. WHAT DO I DO IN THE CASE OF A REVERSAL MESSAGE?
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