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Chip card errors and magnetic stripe processing.
You MAY follow the below procedures when either:
• Thechiponthecardisdamagedandcannotbereadbytheterminal.(Note:You
can clean or wipe the chip in case it is dirty.); or
• Thechiponthecardcontainsanapplicationthatisn’tsupportedbytheterminal.
Where the chip on a card is damaged and cannot be read by the terminal, the following
instructions should be followed:
1. If the first attempt to read the card fails the terminal response will be “Please
remove card and re-insert – 1 attempt remaining (X) to cancel”.
2. It is recommended that you clean the chip on the card by wiping a cloth over the
chip. This will ensure the chip contacts are free of dirt. If a second attempt to read
the card fails, the terminal response will be “Card malfunction”, press Enter to
continue and the terminal will respond with “Please remove card and swipe – Press
(X) to cancel”.
3. Remove the card from the chip reader and swipe the magnetic stripe of the card.
Process the transaction as normal.
Where the chip on a card contains an application that isn’t supported by the terminal,
the following instructions should be followed:
1. The terminal will attempt to read the chip card, however, the terminal will respond
with “Card not accepted”. Press Enter to continue.
2. Remove the card from the chip reader and swipe the magnetic stripe of the card.
Process the transaction as normal.
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