VeriFone VX 680 - Fraud Prevention for Merchants

21
Fraud prevention for merchants.
Listed are some tips to help minimise the risk of your business being affected by fraud.
Remember that the best course of action is awareness and prevention.
• Checkthenameonthecardtsthecustomer(i.e.amaleisnotusingafemale’s
card).
• ConrmthecardnumbermatchestheabbreviatednumberprintedonanEFTPOS
receipt.
• Keepthecarduntilyoucheckthesignature.
• Bewaryofunusualshoppingbehaviourandmultipledeclines.
• Don’tsplitatransactionovermultiplecards.
• Whenthecardispresent,insertorswipethecard–neverhandkeythecard
number.
• Checkthehologramsandvaliditydates.
• Don’tprocesstransactionsonunsignedcardsorcardswith“SeeID”inthe
signature panel.
• Besuspiciousoflargeorunusualphoneorinternetorders,especiallyfrom
overseas.
• Ifthegoodsarepaidforoverthephone,whenthegoodsarecollectedaskfor
the card and arrange for the customer to sign the sales receipt.
• Especiallyforphoneandinternetorders,delivergoodstoapersoninabuilding
and ask for ID.
• Forinternet,phoneormailorders,conrmyourcustomeristhegenuine
cardholder. Your business will be liable for losses in a dispute situation.
• Ifyouhaveanyreservationsorconcernsinregardstoatransaction,please
contact Merchant Services on 1300 132 741 prior to processing.
• Authorisationisnotproofofidentityorguaranteeofpayment.Itsimply
confirms funds are available and the card hasn’t been reported lost or stolen.
• Neverprocesstransactionsforsomeoneelse.Youwillbeliableinadispute
situation.
• Neverfulllrequestsforgoodsthatyoudon’tnormallytradeinorsell.
• Keepyourterminalsecureatalltimesandminimisethenumberofpeoplewho
know your refund password.
• Protectyourcustomer’sPIN–neverpointcamerasatterminals.