18
Failure to Connect to the Network.
If your terminal is not able to connect to the switch, any transactions that are
processed through the terminal will not be able to obtain authorisation. Transactions
accepted while the terminal is not connected to the switch are considered ‘offline’.
Offline transactions that are above your floor limit will display a warning that the
transaction will be processed at the merchant’s risk. If a transaction above the floor
limit is disputed, your account may be debited for the value of the transaction.
Processing a transaction
1. Complete the transaction as normal.
2. After the card has been presented the terminal will ask if you want to continue
offline. Press Yes to continue or No to cancel the transaction.
Note: Some transactions may not allow you to continue offline and will decline with a
Z3 – communications error.
3. The terminal will prompt for the entry of the Auth ID. Press enter to continue.
4. The terminal will display a screen advising the transactions exceeds the
merchant limit. Proceed and accept risk? Press Yes to continue or No to cancel
the transaction.
5. The terminal will then process the transaction and print the merchant’s copy of
the receipt. Check the cardholder’s signature against the card and select Yes
if accepted. Failure to accept the signature within 30 seconds will result in the
transaction being process as approved.
6. The terminal will prompt if you want to print a cardholder copy. Press Yes or No.
7. When the EFTPOS terminal next re-establishes a connection the transactions
stored in the terminal will be sent to the switch. You will be required to process a
manual settlement to force OFFLINE transaction through the system.
Card holder
Merchant
Terminal
Switch
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