6. If you limit the return or exchange of merchandise your return policies must be clearly indicated on the printed receipt or
sales draft near the cardholder signature area or in an area easily seen by the cardholder. Please contact us for
instructions.
7. Compare the four digits of the embossed account number to the four digits printed below the embossed account number
to determine they are the same numbers in the same sequence. The first four numbers should always match, if not DO
NOT complete the transaction and notify the authorization center.
8. If the transaction is a cash advance, record the four printed digits on the cash disbursement slip in the space provided
9. Always inspect the card. Keep the card throughout the transaction. Inspect the name, expiration date, and signature on
back. Never accept a card that appears to have been altered.
TIPS FOR MAIL/PHONE/E-COMMERCE TRANSACTIONS
All Mail/Phone/E-Commerce transactions are considered high risk because the card and cardholder are not present.
The following suggestions are offered to assist you in an attempt to prevent chargebacks to your account. However, we
are not always able to prevent chargebacks affiliated with doing business in Mail/Phone/E-Commerce environments.
REQUIRED INFORMATION ON EVERY MAIL/PHONE/E-COMMERCE receipt or sales draft:
◦ The last four digits of the card number and expiration date
◦ The name that appears on the front of the credit card
◦ The cardholders billing address and phone number
◦ Description of merchandise and/or services rendered
1. ADDRESS VERIFICATION SERVICE (AVS) is available on all terminals. AVS will verify the cardholders billing address
with the cardholders credit card issuer. If you do not get an EXACT MATCH do not proceed with the transaction.
2. Ship product or merchandise, only to the cardholders billing address. NEVER ship to any other address that the
customer may request.
◦ Request certified signature for proof of delivery
◦ AVS will only verify addresses within the United States
3. Provide cardholder name and merchant contact details in the sales transaction data.
4. CVV2/CVC/CID otherwise known as the V-Code is the 3-digit code located on/after the signature panel following the last
four digits of the card number. This code helps to verify that the cardholder is in possession of the card. It does not
provide protection against chargebacks but does provide an additional level of security.
5. Clearly link credits/refunds you have issued with the original sale information. Include invoice number, settlement
information, etc.
6. Ask Acumen to include your customer service telephone number in the billing name that appears on your customer’s
credit card statement. This allows your customers the ability to contact you directly if they have questions regarding the
sale.
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