TROUBLESHOOTING TIPS
5.0f/ TIMEOUT ERROR OCCURS WHEN ENTERING THE URL OR
IP ADDRESS
Verify the following:
• All computers are working properly.
• IP settings are correct.
• Fios Extender is on and connected properly.
• Fios Extender settings are the same as the computer.
For connections experiencing lag or a slow response:
• Check for other devices on the network utilizing large portions
of the bandwidth and if possible temporarily stop their current
utilization and recheck the connection.
• If lag still exists, clear the cache on the computer and if
still needed, unplug the Ethernet cable or disable the Wi-Fi
connection to the computer experiencing the slow connection
and then reconnect or enable the Wi-Fi connection and try the
connection again.
In rare cases you may also need to:
• Unplug the Ethernet cable to Fios Extender and restart the
Fios Extender, wait 1-2 mins. and insert the Ethernet cable
again.
• Under limited circumstances you may use a port forwarding
configuration on the Fios Router, based on the application
you are using (refer to Verizon’s support online help for more
details).
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