3 TROUBLESHOOTING
When power is turned on to the switch, it performs a self-test to verify normal operation. If the switch fails
the self-test procedure, all channel LEDbuttons flash on and off once and a combination of
LEDsilluminate. The various combinations of illuminated LEDs indicate the fault with the switch. After a
failed self-test, the switch becomes inoperable until the fault is resolved.
3.1 General
The following table lists general faults, the fault indicators and the actions to resolve each fault.
FAULT INDICATOR RESOLUTION
The switch did not pass
the self-test.
All channel LEDbuttons
flash on and off once and
a combination of LEDs
illuminate to indicate the
fault.
Turn power off and on to the switch.
The switch is not
receiving power.
The displays do not
show video output and
none of the front panel
LEDs illuminate.
Ensure the power cable is intact and connected to the switch and to the
power source. If the cable is damaged, replace it.
The switch enclosure is
compromised.
The tamper-evident
seals indicate intrusion,
the switch is inoperable
and all channel
LEDbuttons flash
continuously.
Immediately remove the switch from service and contact Technical Support.
Remote desktop
control is connected
and rendering the
channel select buttons
is inoperable.
The switch does not
respond when the
channel select buttons
are pressed.
Disconnect from remote desktop control, or control the KVM through remote
desktop control or keyboard shortcuts.
Table 3.1 General Switch Faults
3.2 KM Configuration File
The two most common errors that occur when loading the KM configuration file include:
• Incorrectly formatted configuration file - When you load an incorrectly formatted file, the KM
configuration utility load interface indicates the issue in theFile Description section and
prompts you to load another file. Ensure the files you load are created with the
KMconfiguration utility and have not been manually modified.
31
To Next Page
Loading...
Need help?
General
