Contact Vertu Technical Support
If you require technical help using your Vertu Constellation, contact Vertu Technical
Support using the Concierge key. Vertu Technical Support is available 24 hours a day,
7 days a week.
1 Press the Concierge key.
2 Select either Call Technical Support or Email Technical Support.
Tip: If you are unable to contact Technical Support using the Concierge key, call
+441252867500. For local numbers, go to www.vertu.com.
Vertu Fortress
Vertu Fortress is a synchronisation service that allows you to transfer photos, videos,
contacts and calender items between your Vertu phone and a cloud-based server,
and also between the server and your PC/MAC (contacts and calender only on MAC),
providing you with a back up facility for the photos and videos on your phone. You must
however first register with Vertu.Me (www.vertu.me.)
By default the files are synchronised manually on both the phone and PC (or MAC),
but synchronisation can be set to automatic if required, giving you total control.
The data that has been transferred to Vertu Fortress can be viewed and managed on
the web portal at www.vertu.me.
The Vertu Constellation phone comes with 12 months complimentary use of the Vertu
Fortress synchronisation service.
The media files are encrypted during transmission using HTTPS (Hypertext Transfer
Protocol Secure). Data is stored using the 256-bit AES (Advanced Encryption
Standard).
Vertu Fortress runs under all currently supported Windows Operating Systems, up to
and including Windows 7.
Remote Assist
Provided that Vertu has your consent, the Remote Assist service enables Vertu's
Technical Support team to access your Vertu Constellation remotely.
The service is intended to assist you if you have problems setting up or using your
phone.
Please contact Technical Support if you wish to use the service.
Vertu Concierge Live
Vertu Concierge Live allows you to monitor the status of your current requests with
Concierge. You can also call Concierge direct from the Concierge Live screen.
Vertu services 25
© 2012 Vertu. All rights reserved.
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