Viadrus K4 - Warranty and Liability; Warranty and Liability Terms

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9 Warranty and Liability for Defects
VIADRUS a.s. provides a warranty on the boiler VIADRUS K4 for the period of 24 months from the product commissioning date.
Within this warranty the manufacturer agrees to remove the defects of the product in the form of a repair free of charge.
In order to recognize the warranty the manufacturer requires:
- commissioning of the VIADRUS condensing gas boiler by an authorized servicing organization contracted by the manufacturer.
The contracted servicing organization is obliged to send a notification on commissioning of the VIADRUS condensing gas boiler
in writing to the manufacturer not later than 20 days upon commissioning to the following address: VIADRUS a.s., Bohumín,
Bezruova 300;
- in accordance with act no. 458/2000 Coll. “on the Conditions for Doing Business and Exercising State Administration in the
Energy Sectors and amending certain acts (the Energy Act) and SN 38 6405 change 1 5/99, EN 1775 to inspect the gas boiler on
a regular basis once a year. The inspections can be performed only by an organization (contacted servicing organization)
authorized by the manufacturer, i.e., by VIADRUS a.s. The contacted servicing organization is obliged to record and document all
records on the implemented warranty and after-warranty repairs and on the execution of the regular annual inspections of the
boiler in the annexure to the warranty sheet in this manual.
Each defect shall be reported immediately after its detection, always by phone as well as in a written form.
A failure to meet the specified instructions shall result in cancellation of the warranty by the manufacturer.
The warranty does not apply to:
• defects caused by improper assembly and improper attendance of the product and defects caused by improper maintenance,
see chap. 6;
• defects and damages caused by failure to observe water quality in the heating system, see chap. no. 10.1 and 10.4;
• defects caused by failure to observe the instructions specified in this manual;
• product damage in the course of transport or another mechanical damage;
• defects caused by unsuitable storage (for example water);
• consumables, i.e. electrodes, water/gas seal and fuses.
• defects caused by natural disasters or force majeure.
The manufacturer reserves the right for changes performed within the product innovation process which are not necessarily
contained in this manual.