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NM PLUS HYDROGEN GENERATOR
USER MANUAL
www.vicidbs.com
Version 1.06.0000
8. RETURNING THE GENERATOR
Please contact rst your local distributor or your local service organization before sending any gas
generators back to us.
If you need to return products to VICI DBS for maintenance and/or repair, please note the following
important requirements:
• The completed “Return Authorization Form” (download here) must be sent to VICI DBS (e-mail or fax)
for approval before an RMA-No (Return Authorization Number) can be issued.
• All returned products must be accompanied by a completed “Decontamination Report”.
• Remove all adapters, ttings or similar accessories that are not an integral part of the gas generator.
VICI DBS will not be responsible for lost or damaged items that are not an integral part of the gas
generator.
• The gas generator must be drained of any uids and residues and securely packed. As part of
the service/repair request, you are responsible for the decontamination prior to shipping.
• The decontamination report must be signed by a person authorized to take responsibility that the
information provided on the form is correct.
• The completed “Decontamination Report” must be secured to the outside of the shipping box.
These requirements are necessary because the health and safety of our staff is of paramount
importance.
If any returned gas generator does not comply with the above requirements, VICI DBS reserves the right
to quarantine or return the gas generator at the customers expense.
If following the inspection and quotation you decline the repair, you may be subject to a service fee to
cover product decontamination, disassembly, cleaning and evaluation.
Please also be advised that by sending your gas generator back to us, you have authorized us to
disassemble the gas generator for inspection and/or failure analysis. If the gas generator is subsequently
deemed not repairable or you decline the repair and request the gas generator to be returned, we cannot
ensure that it will be reassembled to working conditions.
We are sure that you share our concern for the safety of our personnel and we request your full
cooperation in carrying out these few extra steps prior to returning any products to VICI DBS.
If anything is not clear or you have further questions, please contact the VICI DBS technical support team
under techsupport@vicidbs.com.
Please also provide full details of the problem, including the model and serial numbers of your gas
generator. Instructions will then be provided for the service or the return of the unit. If the warranty
has expired, or the fault is due to misuse of the unit, all repair and shipping costs are to be paid by the
customer. All other costs are also borne by the customer, except as otherwise expressly agreed upon.
WARNING: If the generator needs to be transported, make sure that the water tank
is completely empty. Place the plug (supplied with the unit) on the Oxygen vent at
the rear of the unit. Close the water tank with the cap. Use the ORIGINAL packing
material. The generator should be transported in an upright position; this warning
should be marked at the outside of the shipping box.
IMPORTANT: The manufacturer reserves the right to change or modify its products
without prior notice.
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