© 2010 Viking Preferred Service
36
Troubleshooting Guide
Below are some general guides should a problem be detected. Please refer to the test procedures in this
manual to determine the defective component.
Problem Probable Cause Correction
The dishwasher does not
start
Door is open
“Delay Start” option is ON
Water supply is disconnected
Power cord is disconnected
Fuse is blown
Make sure door is closed and check door switch
Turn option OFF
Verify supply and check water valve
Verify power supply and connection
Check breaker
Spotting and filming Hard water
Filter block
No rinse aid
Dishwasher detergent
Check water hardness
Check filters for obstructions
Add rinse aid and check dispenser
Check amount of detergent and verify it is not old and
caked
Wash arms not rotating
freely
Obstruction
Low water pressure
Remove obstruction
Check water pressure
Strainer blocked
Obstruction Remove obstruction
Excessive foam in
machine
Improper detergent Use only dishwasher detergent
Small particles deposited
on items
Detergent
Improper loading
Filter clogged
Use fresh detergent
Make sure wash arm turns freely
Verify filters are free of obstructions
Detergent left in
detergent compartment
Compartment blocked
Old detergent
Dispenser
Verify no obstructions
Use new detergent
Verify dispenser is opening properly
Dishes not dry Rinse aid
Improper loading
Water temperature
Heater
Verify rinse aid in dispenser
Verify proper loading
Verify proper water temperature
Verify heater is working
Dishwasher will not fill Door open
Water valve
Water supply
Verify door is closed and check door switch (must press
start and shut door within four seconds)
Check water valve and check for obstructions
Verify water supply and check supply line
Water backs up in sink
when dishwasher drains
Food waste disposer Verify no obstructions in trap at sink
Water left in bottom near
filters
Normal Some water in bottom is normal
Dishwasher will not drain Drain hose
Drain pump
Verify hose is not obstructed or kinked
Verify no obstructions in pump
Service Diagnostics and Procedures
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