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© Virtual Access 2021 Confidential Page 10 of 23
3.2 Serial number
When you receive your GW1000M Series router package retain the outer packaging. The
label containing the model number, serial number (S/N) and part number (P/N) is
located on the side of the packaging box.
Each GW1000M Series router is assigned a unique serial number. Record your device
serial number on your warranty card or somewhere you can easily access it. You must
reference your unique serial number (S/N) when you contact your distributor or Virtual
Access support for installation and configuration confirmation or should you request
service on the device.
Figure 5: Example of a GW1000 label showing the serial number
Unpack the contents. There is a matching label located on the bottom of the router.
3.3 Inserting the SIM card
Ensure the unit is powered off.
Hold the SIM card with the chip side facing down and the cut corner top left.
Gently push the SIM card into SIM slot 1 until it clicks in.
To remove the SIM card, gently push the SIM card. The card will click out.
3.4 Connecting the antenna
The GW1000M Series router is shipped with one antenna suitable for the model you
ordered. If you require antenna diversity, contact your reseller.
Screw the antenna into the MAIN SMA connector located on the rear of the GW1000.
3.4.1 Antenna diversity
The GW1000M Series router has a MAIN connector and an AUX and GPS connector for
connection of a second antenna to allow for antenna diversity. Antenna diversity helps
improve the quality and reliability of a wireless link by mitigating problems associated
with multipath distortion.
Multipath distortion is a form of RF interference that occurs when a radio signal has more
than one path between the receiver and the transmitter. It commonly occurs when there
is no clear line of sight between the transmitter and receiver and instead the signal is
reflected off hard surfaces such as shelves, ceilings and walls.
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