User Manual, Version 2.0 58
Appendix B: Technical Support
VITEC provides phone support, and online helpdesk access during standard business hours.
Bronze, Silver, Gold and Platinum customers are eligible to access preferred support tools as
described in your extended support agreement. For more information, visit our web site at
(https://www.vitec.com/support/.
The VITEC's Products Knowledge Base is part of our web site at
http://support.vitec.com/portal/. It offers technical tips, downloads of User Manuals, access
to latest firmware files, and general information about IPTV products.
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