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Answering system and voicemail
Your telephone has separate indicators for two different types of voice messages: those
left on its built-in answering system and those left at your service provider’s voicemail.
Your telephone’s built-in answering system messages and voicemail messages are
separate. Each alerts you to new messages differently.
If XX new messages displays on the handsets and the message
window on the telephone base ashes, there are new messages
recorded on the built-in answering system. To listen to the
messages recorded, press MENU twice on a handset
(page 49), or press /PLAY on the telephone base (page 49).
If New voicemail and display on the handsets, your telephone
service provider is indicating that it has new voicemail for you. To
listen to your voicemail, press and hold 1 on your handset. See
Voicemail number on page 14 to set your voicemail number.
Some service providers bundle or combine multiple services like voicemail and call
waiting, so you may not be aware that you have voicemail. To check what services you
have and how to access them, contact your telephone service provider.
To use your voicemail service rather than your answering system, turn off your
answering system. To use your answering system rather than your voicemail service,
contact your telephone service provider to deactivate your voicemail service.
Using the answering system and voicemail together
You can also use your telephone answering system and voicemail together by setting
your built-in answering system to answer before voicemail answers as described
below. To learn how to program your voicemail settings, contact your telephone service
provider. Then, if you are on a call, or if the answering system is busy recording a
message and you receive another call, the second caller can leave a
voicemail message.
Set your answering system to answer calls at least two rings earlier than your voicemail
is set to answer. For example, if your voicemail answers after six rings, set your
answering system to answer after four rings. Some voicemail providers may program the
delay before answering calls in seconds instead of rings. In this case, allow six seconds
per ring when determining the appropriate setting.
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Answering system operation
XX new messages
10:01
AM
ANS ON
ECO
12/08
New voicemail
10:01
AM
ANS ON
ECO
12/08
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