VTech DS6511 User Manual

Appendix
58
Troubleshooting
I cannot dial out.
Try all the suggestions above.
Make sure you have a dial tone before dialing. The cordless handset may take a
second or two to find the telephone base and produce a dial tone. This is normal.
Wait an extra second before dialing.
Eliminate any background noise. Noise from a television, radio or other
appliances might cause the phone to not dial out properly. If you cannot eliminate
the background noise, first try muting the cordless handset before dialing, or
dialing from another room with less background noise.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
If you have changed your telephone service to digital service from a cable
company or a VoIP service provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact your service provider for
more information.
My cordless handset isn’t performing normally.
Make sure you plug the power cord securely into the telephone base. Plug the
power adapter into a different, working electrical outlet without a wall switch.
Move the cordless handset closer to the telephone base. You may have moved
out of range.
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then
plug it back in. Allow up to one minute for the cordless handset and telephone
base to reset.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
Out of range or no pwr at base appears on my cordless handset.
Ensure you plug the telephone base in properly and the power is on.
Place the cordless handset closer to the telephone base for synchronization.
Move the cordless handset closer to the telephone base. You may have moved
out of range.
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then
plug it back in. Allow up to one minute for the cordless handset and telephone
base to reset.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
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VTech DS6511 Specifications

Technical Specifications

transmit frequency handset	1921.536-1928.448 MHz
transmit frequency telephone base	1921.536-1928.448 MHz
channels	5

Power Requirements

handset power requirement	2.4V Ni-MH battery
telephone base power requirement	6V DC @ 400mA
charger power requirement	6V AC @ 300mA

Memory

handset directory memory locations	200 memory locations
handset directory digits	up to 30 digits
handset directory characters	15 characters