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The telephone
does not
receive caller
ID or the
telephone does
not show caller
ID during call
waiting.
Caller ID is a subscription
service. You must
subscribe to this service
from your telephone
service provider for this
feature to work on your
telephone.
Both your and the
caller’s telephone service
providers must use
equipment compatible
with the caller ID service.
The caller may not be
calling from an area
which supports caller ID.
The caller ID information
displays after the first or
second ring.
The display
shows Out
of range or
and no pwr at
base.
The handset may be out
of range. Move it closer
to the telephone base.
Make sure the power
cord is securely plugged
into the telephone base.
Use a working electrical
outlet not controlled by a
wall switch.
The outgoing
announcement
is not clear.
When recording the
announcement, make
sure you speak in a
normal tone of voice
towards the microphone
of the handset.
Make sure there is no
background noise when
recording.
The answering
system does
not record
messages.
Make sure the answering
system is on. When the
answering system is on,
ANS ON should display
on the handset and the
telephone base.
When the answering
machine memory is full,
it does not record new
messages until some old
messages are deleted.
If you subscribe to
voicemail service,
change the number
of rings so that your
answering system
answers before your
voicemail service
answers. To determine
how many rings activate
your voicemail service,
contact your telephone
service provider.
The messages
on the
answering
system are
very difficult to
hear.
Press /VOLUME on
the handset or VOL+
on the telephone base
to increase the listening
volume.
The answering
system does
not announce
the correct day
of the week
for recorded
messages time
stamp.
Make sure you have
set the date and time.
See Configure your
telephone section.
The messages
on the
answering
system are
incomplete.
If a caller leaves a very
long message, part of
it may be lost when
the answering system
disconnects the call after
the preset recording time.
If the memory on the
answering system
becomes full during a
message, the answering
system stops recording
and disconnects the call.
The answering
system does
not respond
to remote
commands.
Make sure you enter the
correct remote access
code.
Make sure you are
calling from a touch-
tone telephone. When
dialing a number, there
should be tones. If there
are clicks, then it is not
a touch-tone telephone
and cannot activate the
answering system.
The answering
system may not
detect the remote
access code when
your announcement is
playing. Wait until the
announcement is over
before entering the code.
I subscribe to a
nontraditional
telephone
service that
uses my
computer
to establish
connections,
and my
telephone
doesn’t work.
Make sure your
computer is powered
on, and your Internet is
working properly.
Make sure to plug your
USB telephone adapter
into a dedicated USB
port on your computer.
Do not plug into a
multiple port USB hub
(USB splitter) that is not
powered.
In a few rare instances,
the USB port on your
computer may not have
enough power. In these
instances, try using a
USB hub with its own
external power supply.
If you are using a
firewall, it may prevent
access to your
nontraditional telephone
service. Contact your
service provider for more
information.
I accidentally
set my LCD
language to
Spanish or
French, and I
don’t know how
to change it
back to English.
While the handset is not
in use or is on a call,
press MENU and then
enter 364# to change
the handset
The remote
voice control
feature does
not work.
Make sure the operating
system of your cell
phone is iOS 8 or later,
or Android 4 or later.
Make sure your cell
phone is paired and
connected to your
telephone system via
Bluetooth.
Make sure no Bluetooth
applications are running
in the background of
your cell phone.
Place your cell phone
next to the telephone
base.
Do not lock up your cell
phone’s screen or set
passcode for activating
the voice-controlled
application (voice app).
Make sure you have
turned on or logged in to
the applications on your
cell phone that you will
be sending your voice
commands, such as
GPS, email and social
networking accounts.
Make sure your cell
phone’s data or Wi-Fi
signal is in full strength
and your cell phone can
connect to the Internet.
Try to activate the voice
app on your cell phone
to ensure it is in place.
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