TROUBLESHOOTING
Check this section if you experience difculty operating Kidizoom
®
Smartwatch DX2.
Problem Correction
The watch
has stopped
working
1. Turn the Master Power Switch OFF for 30 seconds.
2. Turn the Master Power Switch ON again and then
press the Home Button to turn the watch on. It
should now work properly.
3. If the watch doesn't work, recharge the battery and
repeat steps 1 and 2.
(Refer to the battery recharging section for details)
Screen is
not working
correctly
1. Turn the Master Power Switch OFF for 30 seconds.
2. Turn the Master Power Switch ON again and then
press the Home Button to turn the watch on. The
screen should now function normally.
Image
taken is not
clear
1. Make sure the lighting conditions of the shooting
environment are good.
2. Check to see if the camera lens is clean. If you nd
some dust or dirt on it, please see the steps to clean
the lens in Care and Maintenance.
Cannot
connect the
watch to a
computer
1. Check the connections on the cable between the
watch and the computer and review the Connecting
to a Computer section of this guide.
2. Turn the Master Power Switch OFF for 30 seconds.
Turn the Master Power Switch ON and reconnect
the watch and computer.
Cannot
view videos
or photos
loaded from
a computer
Check if the les are in the correct directories on the
Kidizoom
®
Smartwatch DX2. Photos should be put in
the DOWNLOAD\PHOTO folder, and videos should be
put in the DOWNLOAD\VIDEO folder on Kidizoom
®
Smartwatch DX2 when it is connected to a computer.
Kidizoom
®
Smartwatch DX2 only supports the formats
below:
• Photos in Standard Baseline JPEG
• Video in AVI (motion JPEG) created by Kidizoom
®
Smartwatch DX2
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