Page | 53 Part number 446PB0005-01
Technical Support
Contact Vuzix Customer Service in the region where your Smart Glasses were
purchased for assistance with your M300 for technical and warranty support.
Prior to contacting Vuzix Customer Service, please review the FAQs (Frequently
Asked Questions) available on the Vuzix website at www.vuzix.com/support.
Contacting Customer Service
Due to importation requirements, duty and other considerations Vuzix Customer
Service and warranty support can only be provided through the region from which
your Vuzix product was purchased. As an example, product purchased from a US
retailer cannot receive support and/or warranty service through our Customer
Service located in the United Kingdom. In this case, you must contact our US based
Customer Service.
The following is a listing of Vuzix Customer Service facilities and the product
purchase regions each covers. If you purchased your Vuzix product online and
you are unsure of its origin, contact the seller and request the point of origin from
them.
Japan: Japan only
United Kingdom: United Kingdom, Europe, Russia, Middle East, and Africa
United States: United States, Canada, Central & South America, Asia
(other than Japan), Australia, and New Zealand
When requesting technical support please provide the following information:
Serial number and currently installed OS version of your device(s). The
serial number is provided on the back of the Main Unit, just back of the
display section hinge, and in the “About smart glasses > Status” section of
the Settings app.
The model and build number of your M300, also available and in the “About
smart glasses” section of the Settings app.
Detailed explanation of the symptoms you are experiencing and any
questions you may have.
If experiencing any application errors or crashes, please include a logcat file
from your device(s). For detail on how to generate a logcat using ADB, refer
to the link below:
https://developer.android.com/studio/command-line/logcat.html
To Next Page
Loading...
