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washloo Supreme - User Manual

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Supreme
User Manual
Clean Comfort Hygiene

Questions and Answers

  • R
    Robert MartinAug 12, 2025
    How to troubleshoot washloo Supreme Toilets not working?
    • D
      David DuffyAug 12, 2025
      If your Washloo toilet is not working, first ensure that it is properly plugged into a functioning power outlet. Next, check the power button located on the control panel to confirm that it is turned 'On.' If your model includes a remote control, verify that the batteries are not depleted.
  • J
    Jodi GardnerAug 16, 2025
    Why is the water flow low on my Washloo Toilets?
    • C
      Christopher GallowayAug 16, 2025
      If you experience lower water flow or reduced spray pressure with your Washloo toilet, try the following: First, remove, clean, and reinstall the mesh filter according to the provided guidelines. Second, ensure that the water supply is fully open. Third, clean the nozzle outlets as per the guidelines. Finally, adjust the water pressure settings to your desired level.
  • A
    Alyssa SmithAug 19, 2025
    What to do if my Washloo Toilets shuts off during use?
    • E
      Erik HarperAug 20, 2025
      If your Washloo toilet shuts off during use, try pressing the wash button to extend the cleaning time. Also, check the power supply to the Washloo to ensure it's properly connected and receiving power.
  • R
    ronald67Aug 23, 2025
    Why doesn't the washloo Supreme Toilets wash feature work?
    • L
      Larry PooleAug 23, 2025
      If the wash feature on your Washloo toilet does not work or fails to spray, it may be because the body sensor is not detecting that you are seated properly. Try adjusting your seating position to ensure that you fully cover the body sensor.
  • J
    John BishopAug 27, 2025
    How to fix a leaking T-Valve on washloo Supreme?
    • P
      patrickrichardsonAug 27, 2025
      If water is leaking from the T-Valve of your Washloo toilet, ensure that the rubber washer is correctly inserted and that you firmly tighten the connector. Also, verify that the unit hose is correctly connected and tightened securely.
  • D
    Daniel DavisAug 31, 2025
    Why is the seat not heated on my washloo Supreme Toilets?
    • R
      Ryan PerezAug 31, 2025
      If the seat on your Washloo toilet is not heated, ensure that the seat temperature setting is turned on. The indicator lights should reflect your desired setting: Low (1 light), Medium (3 lights), High (5 lights), or Off (no lights).
  • J
    Jeffrey CampbellSep 4, 2025
    Why is the water not heated on my Washloo Toilets?
    • M
      Michael OlsonSep 4, 2025
      If the water spray on your Washloo toilet is not heated, make sure that the water temperature setting is turned on. The indicator lights should reflect your desired setting: Low (1 light), Medium (3 lights), High (5 lights), or Off (no lights).
  • M
    Meagan WalkerSep 7, 2025
    Is it normal for water to flow before or after using Washloo Toilets?
    • P
      pdavisSep 8, 2025
      The water that comes out between the nozzles before or after use in your Washloo toilet is part of the self-cleaning operation and is not a malfunction. Additionally, residual water may drip into the bowl for several seconds after the wash or self-cleaning function has operated; this is also normal.

Summary

Safety Precautions

Electrical Safety and Handling

Handle plug with dry hands; ensure earthed outlet and undamaged cable for safety.

Operational and Water Safety

Avoid disassembly, submersion, and splashing to prevent damage or injury to the unit.

Connection and Power Safety

Ensure water supply is connected before power; use correct voltage (220-240V).

Product Overview

Key Components Identification

Identifies main parts like lid, nozzle, controls, dryer outlet, and heated seat.

Remote Control Interface

Details buttons and indicators on the remote control for operation.

Side Control Interface

Explains the function and use of the physical side control knob.

Description of Parts

Remote Control Holder Mounting

Instructions for wall mounting the remote control holder using double-sided tape.

Remote Control Battery Maintenance

Guide on how to replace batteries in the remote control unit.

Washloo Operation Guide

First Time Use and Power Up

Steps for connecting water, power, and turning on the Washloo for the first time.

Remote Control Wash Functions

Explanation of wash functions like Rear Wash, Front Wash, and water pressure adjustments.

Dryer, Deodorizer and Night Light Operation

How to use the warm air dryer, deodorizer, and night light features.

Specialized Wash and Seat Settings

Details on Lady Care, Strong Wash, Water Temp, and Seat Temp controls.

Automatic Functions and Flushing

Using automatic opening, power saving, and flush/auto flush features.

Side Control Functions and Modes

Using the side control knob for washing, drying, and power modes.

Buzzer Feedback and Remote Pairing

Understanding buzzer signals and pairing the remote control with the unit.

Installation Guide

Installation Environment Requirements

Ensuring adequate water pressure, flow rate, and suitable plumbing connections.

Installing the Seal Ring and Unit

Steps for attaching the seal ring and positioning the Washloo correctly.

Connecting Water Supply

Procedure for connecting the angle valve/filter to the water supply.

Electrical and Water Supply for First Use

Connecting power, initial water priming, and first use test cycle.

Finalizing Installation and Sealing

Ensuring drain outlet alignment and applying sealant for final installation.

Maintenance Procedures

Nozzle Cleaning Process

Instructions for extending and cleaning the nozzle using the remote control.

Filter Removal and Cleaning

Steps to remove, clean, and reinstall the filter to maintain water pressure.

Long-Term Storage Instructions

How to prepare the Washloo for extended periods of non-use.

Back-up Battery Replacement

Guide on replacing the 9V back-up battery for flush functionality.

Trouble Shooting Guide

Washloo Not Working or Shutting Off

Solutions for issues like no power, unresponsive functions, or product shutdowns.

Water Flow and Spray Issues

Resolving problems with low water flow, spray pressure, or heated water.

Seat Heating and Water Leakage

Troubleshooting seat not heating and water leaks from areas other than nozzles.

Technical Specifications

Electrical and Water System Details

Specifications for voltage, water supply, water pressure, and warm washing/drying.

Component Power and Safety Features

Details on warm seat, power cord length, safety devices, and IP rating.

Product Weight, Colour, and Certification

Information on product weight, color options, and certifications obtained.

Warranty Information

24-Month Limited Warranty Coverage

Details on the 24-month warranty and conditions for coverage.

Exclusions from Warranty Coverage

Conditions and damages not covered by the product warranty.

Important User Manual Information

Product Disposal and Recycling Guidelines

Instructions on proper disposal of the product and batteries according to legislation.

washloo Supreme Specifications

General IconGeneral
TypeSmart Toilet
MaterialCeramic
Weight110 lbs
ColorWhite
Featuresheated seat, air dryer, deodorizer, automatic flush
Water Consumption1.28 GPF (Gallons Per Flush)
Power Supply120V AC
Control TypeRemote Control
Flush TypeDual Flush
Flush Volume1.28/0.8 GPF (full/half)