25
January, 2017
RUN MACHINE INITIALIZATION SEQUENCE
While the “Run Machine Initialization Sequence” icon is flashing the software is trying to perform its
startup sequence and self-test. During this sequence all of the feed buckets and weigh buckets will be
emptied and a complete zero of the machine will be performed. Any product in these buckets will be
discharged from the scale.
If there is an issue during this process you will receive a message indicating that the self-test has failed
and the icon will appear with a red X on it. You will be asked if you want to open the Configuration Section
of the Software, or continue onwards.
There are two possible reasons for this error:
1. The “Creating Connection with Machine” step in the loading process has failed.
2. There is an error with one of the hardware components on the machine.
This is a non-critical step to opening the software. You may choose No at the prompt and
diagnose/resolve the problem manually.
STARTING COMMUNICATIONS SERVICES
While the “Start Communication Services” icon is flashing the software is trying to establish
communication with any remote devices such as handheld devices, custom controls, or external
networks.
If there is an issue during this process you will receive a message indicating that the communication
services could not be started and the icon will appear with a red X on it.
There is only one reason to receive this error.
1. The port that the communication services work on could not be opened. This is caused by either
conflicting software, or two versions of the 360 Operating System being opened (Contact
Weighpack if you receive this message often).
This is a non-critical step to opening the software. If you receive this message and control the
PrimoCombi via the handheld software, or have the PrimoCombi integrated into a 3
rd
party application,
contact a service technician for assistance.
LOADING APPLICATION PREFERENCES
While the “Load Application Preferences” icon is flashing, the software is trying to retrieve all preferences
from the database. This includes Users, Themes, Languages, Securities, and Schedules. If there is an
issue during this process you will receive a fatal error and the icon will appear with a red X on it.
There is only one reason to receive this error.
1. The database has been corrupted, either by Windows or by manual tampering.
This is a critical step in the software. Should you even rarely receive this error, contact your support
provider.
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