WARRANTY, SERVICE, AND SPARE PARTS
Warranty
All repairs on products under warranty must be performed or approved by Welch Allyn. Unauthorized repairs will
void the warranty. In addition, whether or not covered under warranty, any product repair shall exclusively be
performed by Welch Allyn certified service personnel.
Assistance and Parts
If the product fails to function properly or if assistance, service, or spare parts are required, contact the nearest
Welch Allyn Technical Support Center.
USA 1-800-535-6663 Canada 1-800-561-8797
Latin America (+1) 305-669-9591 South Africa (+27) 11-777-7509
European Call Center (+353) 469-067-790 Australia (+61) 2-9638-3000
United Kingdom 0-207-365-6780 Singapore (+65) 6291-0882
France (+33) 1-60-09-33-66 Japan (+81) 3-5212-7391
Germany (+49) 7477-927-173 China (+86) 21-6327-9631
Before contacting Welch Allyn it is helpful to attempt to duplicate the problem and to check all accessories to ensure
that they are not the cause of the problem.
When calling, please be prepared to provide:
• product name and model number and complete description of the problem
• the serial number of your product (if applicable
)
• the complete name, address and phone number of your facility
• for out-of-warranty repairs or spare parts orders, a purchase order (or credit card) number
• for parts order, the required spare or replacement part number(s)
Repairs
If your product requires warranty, extended warranty, or non-warranty repair service, please call first the nearest
Welch Allyn Technical Support Center. A representative will assist you troubleshooting the problem and will make
every effort to solve it over the phone, avoiding potential unnecessary return.
In case the return cannot be avoided, the representative will record all necessary information and will provide a
Return Material Authorization (RMA) number, as well as the appropriate return address.
A Return Material Authorization (RMA) number must be obtained prior to any return.
Packing Instructions
If you have to return goods for service, follow these recommended packing instructions:
• Remove all hoses, cables, sensors, power cords, and ancillary products (as appropriate)
before packing, unless you suspect they are associated with the problem.
• Wherever possible use the original shipping carton and packing materials.
• Include a packing list and the Welch Allyn Return Material Authorization (RMA) number .
It is recommended that all returned goods be insured. Claims for loss or damage to the product must be initiated by
the sender.
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