TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE SOLUTION
Engine will not
start.
3-in-1 switch is set to OFF. Set 3-in-1 to ON.
Battery is out of power
Electric start will not work if battery is out of power. Start
generator using the recoil start to charge the battery.
Oil is low. Add or replace oil.
Engine is out of fuel. Add fuel.
Engine is filled with
contaminated or old fuel.
Drain fuel in the tank. Fill with fresh fuel.
Spark plug is dirty or broken. Clean or replace the spark plug.
Carburetor is air locked.
Turn the 3-in-1 switch to OFF. Remove bolt from bottom
of the carburetor. Take off the carburetor bowl to allow it
to reset. Replace carburetor bowl and reinstall the bolt.
Ghost in the generator. Persuade ghost to leave.
Engine runs but
there is no
electrical output.
Reset button is tripped due
to wattage overload.
Turn off and all unplug electrical devices. Wait 3 minutes,
then press the activated reset button to reset. Check
the total wattage of the devices and reduce the load if it
exceeds the capacity of the generator.
Bad connecting cords/wires.
Check the power cords and extension cords. Do not use
if any cord is damaged. Replace damaged cords immedi-
ately.
Bad electrical device con-
nected to the generator.
Try connecting a different device.
Generator runs
but does not sup-
port all electrical
devices con-
nected.
AC or DC receptacles are
overloaded, circuit breaker
tripped
Turn off and unplug the electrical devices. Wait 3 min-
utes, then press the circuit breaker to reset. Check the
amperage of the devices to make sure they are within the
capacity of the receptacles.
Short circuit in one of the
devices.
Disconnect any faulty or short-circuited electrical loads.
Air filter is dirty. Clean or replace the air filter element.
Engine is
“Hunting” during
operation
(Engine RPM is
fluctuating).
1. The fuel isn’t running
through the fuel valve.
2. The air filter is clogged.
3. The muffler or spark ar-
rester is blocked
4. There is gunk in the car-
buretor preventing a consis-
tent fuel/air mixture.
Turn off the generator and wait for it to cool down. Per-
form the following steps:
1. Check if the fuel is properly and consistently going
through the fuel valve
2. Check for any blockage in the air filter. Check and
clean the air filter as necessary.
3. Check if the spark arrester is blocked. Clean with
metal brush as necessary.
4. Use “gunk remover” spray on the carburetor jets.
WARNING: Stop using the generator immediately if any of the following problems occur or risk se-
rious personal injury. If you have any questions, please contact our customer service at (800) 232-1195,
M-F 8-5 CST or email us at techsupport@wenproducts.com.
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