Need help?Do you have a question about the Western Digital My Cloud and is the answer not in the manual?
Provides information on accessing WD's online support resources like knowledge base, downloads, and community forums.
Lists contact information and phone numbers for WD Technical Support across different regions.
Explains the importance of registering the product online for updates and special offers.
Details critical safety precautions to prevent electric shock, fire hazards, and product damage during use and servicing.
Guides users on how to record essential product details for setup and technical support purposes.
Provides an overview of the WD My Cloud system's capabilities and highlights its key features.
Details system requirements, installation location advice, and handling precautions for the device.
Lists items included in the package and shows front/back views of the device.
Connects the device physically and explains front panel LED status indicators.
Guides through online setup, creating a personal cloud, and troubleshooting connections.
Installs and uses the WD My Cloud desktop app for content management.
Covers accessing shares and mapping folders on Windows/Mac.
Details WD SmartWare Pro features for automatic, customizable data backups on Windows.
Guides on using Windows 7/8 backup and Apple Time Machine for Mac backups.
Guides users on how to restore files and backups from Time Machine.
Installs the WD Quick View utility on Mac OS X for managing device functions.
Performs Quick View operations like accessing shares, monitoring status, and safe shutdown.
Provides instructions for removing the WD Quick View utility from Windows and Mac.
Provides multiple methods for accessing the WD My Cloud device's dashboard interface.
Explains the dashboard's information and navigation icons for accessing device functions.
Monitors device status, firmware, and manages cloud access for mobile devices.
Manages user accounts, shares, and views media scan results.
Accesses support resources and performs basic administrative tasks.
Covers managing user accounts, including creation, editing, password changes, and deletion.
Explains shares, viewing lists, creating new shares, and making them private.
Details deleting shares and accessing share contents locally via different methods.
Enables remote access for the device and individual user accounts.
Integrates WD My Cloud and WD Photos mobile apps for file access on smartphones/tablets.
Accesses personal cloud storage via web browser and shares files remotely.
Configures general settings like device profile, language, and clock synchronization.
Configures DLNA and iTunes media server settings for streaming.
Sets up network modes, services, workgroup, and IP address configuration.
Performs diagnostics, factory restores, and manages device configuration.
Configures email and web interface notifications for device events and alerts.
Manages firmware updates, including automatic checking and manual installation.
Covers creating, updating, recovering, and deleting safepoints for data backup and recovery.
Explains the capabilities of USB drives when connected to the WD My Cloud device.
Maps USB drives as network drives and creates shortcuts for quick access.
Details technical specifications including Ethernet, compatibility, dimensions, power, and temperature.
Provides a checklist for troubleshooting and steps for resetting the device.
Solves issues with router failure, manual drive mapping, and device detection problems.
Troubleshoots media playback errors and device shutdown problems.
Provides guidelines for migrating large amounts of data from USB drives to the My Cloud device.
Details FCC, ICES/NMB-003, CE, and GS Mark compliance for the device.
Covers warranty terms, service procedures, and consumer rights for various regions.
Provides information on accessing WD's online support resources like knowledge base, downloads, and community forums.
Lists contact information and phone numbers for WD Technical Support across different regions.
Explains the importance of registering the product online for updates and special offers.
Details critical safety precautions to prevent electric shock, fire hazards, and product damage during use and servicing.
Guides users on how to record essential product details for setup and technical support purposes.
Provides an overview of the WD My Cloud system's capabilities and highlights its key features.
Details system requirements, installation location advice, and handling precautions for the device.
Lists items included in the package and shows front/back views of the device.
Connects the device physically and explains front panel LED status indicators.
Guides through online setup, creating a personal cloud, and troubleshooting connections.
Installs and uses the WD My Cloud desktop app for content management.
Covers accessing shares and mapping folders on Windows/Mac.
Details WD SmartWare Pro features for automatic, customizable data backups on Windows.
Guides on using Windows 7/8 backup and Apple Time Machine for Mac backups.
Guides users on how to restore files and backups from Time Machine.
Installs the WD Quick View utility on Mac OS X for managing device functions.
Performs Quick View operations like accessing shares, monitoring status, and safe shutdown.
Provides instructions for removing the WD Quick View utility from Windows and Mac.
Provides multiple methods for accessing the WD My Cloud device's dashboard interface.
Explains the dashboard's information and navigation icons for accessing device functions.
Monitors device status, firmware, and manages cloud access for mobile devices.
Manages user accounts, shares, and views media scan results.
Accesses support resources and performs basic administrative tasks.
Covers managing user accounts, including creation, editing, password changes, and deletion.
Explains shares, viewing lists, creating new shares, and making them private.
Details deleting shares and accessing share contents locally via different methods.
Enables remote access for the device and individual user accounts.
Integrates WD My Cloud and WD Photos mobile apps for file access on smartphones/tablets.
Accesses personal cloud storage via web browser and shares files remotely.
Configures general settings like device profile, language, and clock synchronization.
Configures DLNA and iTunes media server settings for streaming.
Sets up network modes, services, workgroup, and IP address configuration.
Performs diagnostics, factory restores, and manages device configuration.
Configures email and web interface notifications for device events and alerts.
Manages firmware updates, including automatic checking and manual installation.
Covers creating, updating, recovering, and deleting safepoints for data backup and recovery.
Explains the capabilities of USB drives when connected to the WD My Cloud device.
Maps USB drives as network drives and creates shortcuts for quick access.
Details technical specifications including Ethernet, compatibility, dimensions, power, and temperature.
Provides a checklist for troubleshooting and steps for resetting the device.
Solves issues with router failure, manual drive mapping, and device detection problems.
Troubleshoots media playback errors and device shutdown problems.
Provides guidelines for migrating large amounts of data from USB drives to the My Cloud device.
Details FCC, ICES/NMB-003, CE, and GS Mark compliance for the device.
Covers warranty terms, service procedures, and consumer rights for various regions.
General| Storage drive capacity | - GB |
|---|---|
| Storage drives installed | Yes |
| Installed storage drive type | HDD |
| Total installed storage capacity | 2 TB |
| Maximum supported storage capacity | - TB |
| Number of storage drives installed | - |
| Wi-Fi | No |
| Ethernet LAN data rates | 10, 100, 1000 Mbit/s |
| USB 2.0 ports quantity | 0 |
| USB data transfer rates | 5000 Mbit/s |
| Ethernet LAN (RJ-45) ports | 1 |
| Mac operating systems supported | Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion |
| Windows operating systems supported | Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64 |
| Type | Storage server |
| Device class | Home & Home Office |
| Browser supported | Internet Explorer 10+, Safari 6.0+, Firefox 29+, Google Chrome 31+ |
| Storage temperature (T-T) | -20 - 65 °C |
| Operating temperature (T-T) | 5 - 35 °C |
| Chassis type | Desktop |
| Product color | White |
| AC input voltage | 100-240 V |
| AC input frequency | 47/63 Hz |
| Cables included | LAN (RJ-45) |
Weight and Dimensions| Depth | 139.3 mm |
|---|---|
| Width | 49 mm |
| Height | 170.6 mm |
| Weight | 960 g |
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