Whirlpool WHER25 - Troubleshooting Common Issues; Troubleshooting Problem and Solution Guide

Troubleshooting
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Problem:Chlorinetasteand/orodorintheROproductwater.
Cause: The level of chlorine in your water supply
exceeds maximum limits, and has destroyed
the Reverse Osmosis membrane.
Correction: If the water supply contains more than 2.0 ppm of chlorine,
additional filtering of the water supply to the Reverse Osmosis
is needed. Contact your local water supplier. Correct this condi-
tion before doing maintenance on the Reverse Osmosis system.
Cause: The prefilter is no longer reducing chlorine
from the water supply.
Correction: Replace the prefilter, postfilter and Reverse Osmosis membrane
cartridges. Seepage21.
Problem:Othertasteand/orodor.
Cause:
Cause:
Postfilter expended.
Reverse Osmosis membrane cartridge
expended.
Correction: Replace the postfilter cartridge. If taste and odor persist, replace
the prefilter cartridge and Reverse Osmosis membrane car-
tridge. Seepage21.
Cause: Contamination in product water storage tank. Correction: Use sanitizing procedures. Replace prefilter and postfilter car-
tridges. Seepage17.
Cause: System contamination. Correction: Sanitize entire system. Call 1-866-986-3223 for instructions.
Problem:Systemmakesproductwatertooslowly.
Cause: Water supply to the Reverse Osmosis sys-
tem not within specifications.
Correction: Increase water pressure, precondition the water, etc., as need-
ed to conform before doing maintenance on the Reverse
Osmosis system.
Cause: Prefilter or Reverse Osmosis membrane
cartridges plugged with sediment.
Correction: Replace the prefilter cartridge. If rate does not increase, replace
the postfilter cartridge and Reverse Osmosis membrane car-
tridge. Seepage21.
Problem:Systemmakesloweramountofproductwaterthanusual.
Cause: Storage tank air-charge less than 5-7 psi. Correction: Open Reverse Osmosis faucet and drain tank until flow slows to
a drip. Keep faucet open and check tank pressure. If low, pres-
surize to 6 psi. Close faucet to refill the tank.
Problem:Hightotaldissolvedsolids(TDS)inproductwater.
Cause: Water supply to the Reverse Osmosis sys-
tem not within specifications.
Correction: Increase water pressure, precondition the water, etc., as need-
ed to conform before doing maintenance on the Reverse
Osmosis system.
Correction: Send treated and untreated water samples to a water analysis
lab for testing. It is important to test both the treated and
untreated water to determine system performance. If the TDS is
not within the system’s performance guidelines, replace the pre-
filter, post filter and RO membrane cartridges.
Cause: Plugged drain flow control insert. Correction: Replace drain flow control insert. Seepage22.
Problem:Continualwaterflowtodrainandlowornowaterproduction.
Cause: Missing flow control insert in drain port. Correction: Make sure flow control insert is in place. Seepage22.
Problem:Waterleakingfromfaucetairgaphole.
Cause: Drain side of faucet airgap (3/8” black tub-
ing) plugged, restricted or incorrectly con-
nected to drain point.
Correction: Inspect and eliminate restriction or plug. Check that drain line is
routed properly. Refer to installation instructions for proper drain
connection. Seepages7&11.
Problem:FaucetLEDindicatorlightdoesnotfunctionafterbatterychange.
Cause: Battery dead. Correction: Replace with new battery. Seepage22.
Cause: Battery installed incorrectly. Correction: Install battery correctly. Seepage14or22.
Problem:Waterleaksatpushconnectfittings.
Cause: Tubing not cut square. Correction: Cut tubing square. Seepages15&16.
Cause: Tubing not pushed in all the way. Correction: Push tubing in all the way. Seepages15&16.
Cause: Tubing nicked. Correction: Remove tube from connection. Remove nicked portion by cut-
ting tube to shorter length. Reinsert in connection. Seepages
15&16. If removing the drain line, leave in place the elbow
fitting that it connects to. Seepage22.
Cause: Outer tubing surface finish not smooth. Correction: Remove tube from connection. Remove problem area by cutting
tube to shorter length. Reinsert in connection. Seepages15&
16. If removing the drain line, leave in place the elbow fitting
that it connects to. Seepage22.
Needhelptroubleshooting?
CallTollFree1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST orvisitwww.whirlpoolwatertreatment.com