Pergola SO! | User manual
However, the SO! pergola is still a patio pergola and not suitable as permanent living space. This patio
pergola is also unsuitable as a storage area for possibly valuable furniture and objects.
6.5. Contents and scope of the warranty
1. Winsol values the quality of its SO! patio pergola and strives to repair any defects caused by
manufacturing errors during and outside of the warranty period within a reasonable period.
2. In case of installation by Winsol employees: during the warranty period, the warranty covers the free
repair or replacement of components if the discovered issue is accepted as a manufacturing error
by the Winsol complaints service.
3. In case of sale and installation by third parties: during the warranty period, the warranty covers the
free shipment of components to be repaired or replaced if the discovered issue is accepted as a
manufacturing error by the Winsol complaints service. The warranty does not cover the assembly,
relocation costs, or any hourly wages.
4. Repairs during the warranty period do not include any additional right to compensation towards
Winsol to cover direct or indirect damage, losses, or loss of profits.
5. Replaced components or engines must be delivered to the Winsol quality department at its request
for further investigation and will become the property of Winsol by operation of law.
6. Repairs during the warranty period do not extend the original warranty period of the SO! pergola or
the repaired or replaced component.
7. The warranty does not cover the smartphone or tablet used to control the SO! pergola, or any
components or consumables for these devices.
6.6. Warranty limitations
Not covered by the warranty are damage, shortcomings, or errors due to:
1. Incorrect installation or operation, for example caused by a failure to observe applicable safety
regulations or instructions in the user manual, installation manual, and assembly manual.
2. Abnormal use or obvious misuse, such as incorrect operations, unsafe use, use during freezing
weather, non-prescribed modifications, or forced stress on the patio pergola, or the components of
the SO! pergola.
3. The failure to observe the maintenance requirements, prescribed periodic cleaning work, and the
failure to carry out replacements or repairs based on product improvement actions.
4. Repairs and modifications carried out by service organisations or installers not trained or certified
for this work by Winsol, as well as the use of non-original Winsol components and accessories not
provided by Winsol.
5. Transport, wrong storage, or damage caused by mechanical impacts or falls.
6. Installation in an aggressive climate with high salt levels (<10km from the sea), or in an industrial
region with emissions of corrosive products.
7. Power and voltage fluctuations more than 5% outside of the tolerance range indicated by Winsol.
8. Glass breakage caused by uneven shade
9. Use of insufficient or insufficiently strong wall or surface mounts.
10. Folds in the screen fabrics grey discolouration of the wooden sliding panels.
11. Damaged or distorted louvres caused by snow accumulation on the top structure, even if a rain and
temperature sensor for snow detection has been installed.
12. Damaged screen fabrics or fabrics with broken zippers, even if a wind sensor has been installed.
13. Discolouration, spots, and odour nuisance on the screen fabrics due to bird faeces or wet screen
fabrics that have been retracted for too long (> 24hr).
14. Normal wear and tear or old age
15. Slight variations in the sawing dimensions of profiles may occur. Variations of less than ±1mm fall
within the accepted tolerance.
16. Due to technical reasons of our suppliers, a slight variation in the straightness of the louvres may
occur. However, this may not exceed 2.2mm for louvres with a length ≤ 4000mm and 2.6mm for
louvres with a length 4000< L ≤ 50000mm. (EN12020-2)
17. Due to production limits of our suppliers, a slight twist may occur on the louvres. This twist (T) may
not exceed 3,5mm for louvres with a length ≤4000mm and 4,0mm for louvres with a length 4000 < L
≤ 5000mm. (EN12020-2)
Rev. 16:24 18/03/2023
Page 20/27
Winsol | Sun protection
EN
2023
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