B-6
Return Procedure
1. Package the unit safely, preferably using the original box and
packing materials. Please ensure that your product is shipped
fully insured in the original packaging or equivalent. This
warranty will not apply where the product is damaged due to
improper packaging.
2. Include the following:
• The RMA number supplied by Xantrex Technology, Inc.
clearly marked on the outside of the box.
• A return address where the unit can be shipped. Post office
boxes are not acceptable.
• A contact telephone number where you can be reached
during work hours.
• A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex
customer service representative.
If you are returning a product from outside of the USA or
Canada
In addition to the above, you MUST include return
freight funds and are fully responsible for all documents, duties,
tariffs, and deposits.
If you are returning a product to a Xantrex Authorized
Service Center (ASC)
A Xantrex return material authorization
(RMA) number is not required. However, you must contact the
ASC prior to returning the product or presenting the unit to verify
any return procedures that may apply to that particular facility.
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