B-7
Out of Warranty Service
If the warranty period for your XPower Powerpack 400 and
XPower Powerpack 400 Plus has expired, if the unit was damaged
by misuse or incorrect installation, if other conditions of the
warranty have not been met, or if no dated proof of purchase is
available, your inverter may be serviced or replaced for a flat fee.
To return your XPower Powerpack 400 and XPower Powerpack
400 Plus for out of warranty service, contact Xantrex Customer
Service for a Return Material Authorization (RMA) number and
follow the other steps outlined in “Return Procedure” on page B–6.
Payment options such as credit card or money order will be
explained by the Customer Service Representative. In cases where
the minimum flat fee does not apply, as with incomplete units or
units with excessive damage, an additional fee will be charged. If
applicable, you will be contacted by Customer Service once your
unit has been received.
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