DocuMate 252 Scanner User’s Guide 115
Maintenance
Error Codes
If your scanner experiences hardware problems, the status light
will blink red, and the LED flashes an “E” and the error code
number.
The table below describes the error codes.
Error
Code Problem Description Solution
0 Scanner is not
connected to the
computer. (The LED
does not flash “E” and
the status light
remains green.)
A cable may be loose. Check
that the scanner’s cables are
correctly attached to the
computer. If the scanner still
does not connect, re-boot the
computer.
6 The scanner’s cover
is open.
Close the scanner cover and
make sure it attaches
completely.
7 or 8 The lamp in the
scanner body or the
ADF portion of the
scanner has
malfunctioned.
Make sure that the lamp has
not been turned off manually.
See the steps on page 83 to
turn the lamp on and off.
Re-boot your computer. If the
problem persists, contact Xerox
Technical Support.
9 Paper jam See “Clearing Paper Jams” on
page 111.
All
Other
Codes
An internal part in the
scanner may have
malfunctioned.
Turn off the power to your
scanner, then turn it back on
again. If the problem persists,
contact Xerox Technical
Support.
The LED blinks back and forth
between “E” and the error code
number (such as 6).
The red light flashes the
number of times as the error
code (6 in this example).
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