What to do if Xerox DocuMate 3640 paper jams halfway through scan?
If paper jams about halfway through a scan on your Xerox Scanner, check the flatbed glass to ensure no items are on it when you scan from the ADF. Multiple items placed on the flatbed glass will raise the lid slightly, thus preventing the pages feeding through the ADF from touching the glass.
What to do if Xerox Scanner installation will not complete?
If the Xerox Scanner installation fails, it might be due to existing driver programs for another scanner on your computer. Remove those other drivers and then reinstall your Xerox DocuMate 3640 scanner.
How to fix a Xerox DocuMate 3640 that won't scan?
If your Xerox Scanner won't scan, first, check all cable connections to ensure they are securely plugged in. Then, turn on the scanner's power, and if the status light doesn't illuminate, try another electrical outlet. If problems persist, restart your computer to ensure all software files have loaded, and try plugging the scanner directly into a USB port on the computer. Finally, verify that 'TWAIN: Xerox[®] DocuMate[®] 3640' is selected as your scanner.
What to do if OneTouch no longer functions after installing Internet Explorer on Xerox DocuMate 3640?
If OneTouch stops working after installing Internet Explorer 7 or later on Windows XP with your Xerox Scanner, open the Windows Add/Remove Programs feature from the Control Panel. Uninstall OneTouch, unplug your scanner's USB cable from the computer, reboot your computer, and then reinstall your scanner driver.
What to do if my Xerox DocuMate 3640 USB disconnects during scan?
If the USB cable is disconnected during a scan, and the scanner does not reconnect when the USB cable is plugged back in, unplug the power cable from the scanner, and then plug it back in.
Why OCR fails when scanning with Xerox OneTouch?
If OCR fails when scanning using the OCR features from OneTouch with your Xerox Scanner, it is recommended that you temporarily disable or suspend the automatic protection feature of your Anti-SpyWare software during scanning, as it may interfere with the driver functionality.
Why Xerox DocuMate 3640 doesn't remove all blank pages?
If, with 'Skip Blank Originals' selected, not all blank pages have been removed by your Xerox Scanner, the result will vary based on the DPI range and paper weight. Generally 100 dpi or 150 dpi produces the best results. This can happen if you are scanning light weight paper, such as 16lb or 18lb printer paper, because the scanner may be picking up faint images through the paper.
What to do if Repair function makes Xerox OneTouch stop working?
To resolve the issue of the “Repair” function for OneTouch causing the OneTouch application to stop working on your Xerox Scanner, unplug the USB cable connected to the scanner before attempting to repair OneTouch. Perform the Change/Repair function again. When prompted, plug the USB cable back into the scanner and reboot your computer.
Why is my Xerox DocuMate 3640 giving me blank pages with AutoCrop?
If you're getting blank pages or pages with lines when using AutoCrop to Original on your Xerox Scanner, the pages were probably scanned in crooked, or skewed. Adjust the paper guides on the scanner so pages feed in straight.
What to do if Xerox Scanner buttons don't work after WIA scan?
If the scanner buttons on your Xerox Scanner do not work after scanning with Windows Image Acquisition (WIA), close the application you were using before scanning with the buttons on the scanner.
General| Film scanning | - |
|---|---|
| Color scanning | Yes |
| Input color depth | - bit |
| Maximum scan size | 216 x 914 mm |
| Output color depth | 24 bit |
| Optical scanning resolution | 600 x 600 DPI |
| Scanner type | Flatbed & ADF scanner |
| Product color | Black |
| Sensor type | CCD |
| Daily duty cycle (max) | 5000 pages |
| Minimum scan area (ADF) | 140 x 140 mm |
| USB version | 2.0 |
| Standard interfaces | USB 2.0 |
| Power supply type | AC |
| Power consumption (typical) | 40 W |
| Minimum RAM | 2048 MB |
| Minimum processor | Pentium IV |
| Minimum storage drive space | 500 MB |
| Windows operating systems supported | Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64 |
| Package weight | 14000 g |
| Compatibility | Xerox DocuMate Scanners |
| Country of origin | Taiwan |
Weight and Dimensions| Depth | 437 mm |
|---|---|
| Width | 530 mm |
| Height | 230 mm |
| Weight | 11400 g |
Provides essential safety guidelines for operating the scanner safely.
Covers electrical safety precautions and emergency power off procedures.
Step-by-step guide for installing scanner software and connecting the hardware components.
Instructions and guidelines for scanning documents using the Automatic Document Feeder.
Procedures for scanning single items or documents not suitable for the ADF using the flatbed glass.
Details on changing button settings, selecting options, scan configurations, and file formats.
Steps for initiating a scan using the TWAIN/WIA interface, including locked interface.
Instructions on how to use the ISIS driver interface for scanning documents.
Covers safety precautions, clearing jams, cleaning, replacing parts, and general troubleshooting.
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