Xerox DocuPrint P8EX Reference Guide

Printer Problems
6-2  DocuPrint P8ex Reference Guide
Printer Problems
If you have any problems with the operation of your DocuPrint
P8ex printer, refer to Table 6.1. If the problem cannot be solved by
carrying out the instructions in this table, call the Xerox Helpline.
Table 6.1 Solving Printer Problems
Problem Possible Cause Remedy
The printer does not
print.
The interface cable is not
connected properly.
Check the interface cable connection.
The interface cable is defective. Swap the cable with one known to work.
If printing is now possible, replace the
defective interface cable.
The port setting is incorrect. Check the Windows printer settings to
make sure that the print job is being sent
to the correct port (for example, LPT1).
The image cartridge is not installed
properly.
Remove and reinsert the image
cartridge.
A paper jam has occurred. Clear the paper jam (refer to “Clearing
Paper Jams” in section 3-1).
The printer may be configured
incorrectly.
Check the application to make sure that
all print settings are correct.
The printer driver may be incorrectly
installed.
Remove the printer driver by deleting the
Xerox DocuPrint P8ex icon. Then
reinstall the printer driver as described in
section 1-4-1. Try printing a test page.
Printer is in manual feed mode
(PAPER light is blinking).
Push the On/Off-line button to print.
Table 6.1 Page 1 of 4
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Xerox DocuPrint P8EX Specifications

General

Brand	Xerox
Model	DocuPrint P8EX
Category	Printer
Language	English