What to do if an internal part in Xerox Duplex Scanner may have malfunctioned?
- FFrances LambertSep 12, 2025
Turn off the power to your Xerox Scanner, re-boot your computer, then turn it back on.

What to do if an internal part in Xerox Duplex Scanner may have malfunctioned?
Turn off the power to your Xerox Scanner, re-boot your computer, then turn it back on.
What to do if Xerox Duplex Scanner says the cover is open?
Open the Xerox Scanner, make sure the paper guides are properly seated in the scanner and that the roller covers are fully closed, and then close the ADF again. Push down on the lid until it locks into place.
Read instructions for safe operation of your machine.
Follow guidelines for continued safe operation of your Xerox® equipment.
Ensures compliance with electrical supply requirements for safe operation.
Details power source requirements and safe connection practices.
Explains how to disconnect power from the scanner.
Procedures for immediate power disconnection in emergencies.
Guidance on performing operator maintenance procedures.
Lists safety standards and agencies certifying the product.
Provides contact information for EHS inquiries.
Lists the items included with the scanner.
Details the hardware and software needed for the scanner.
Information on available printed and soft-copy guides.
Identifies and describes the main parts of the scanner.
Instructions for removing the scanner from packaging and tape.
Steps to clean and prepare the Automatic Document Feeder cover.
Instructions for connecting the scanner's power cord.
Details for powering the scanner via a wall outlet.
Instructions for powering the scanner via USB.
Information on using the Kensington safety lock slot.
Steps to insert and launch the installation disc.
Guide through selecting language and the main menu.
Choosing software to install and managing downloads.
Step-by-step guide for driver installation and license agreement.
Finalizing driver installation and system configuration.
Steps to connect the scanner via USB and turn it on.
Guide to install the Visioneer Scan Utility software.
Instructions for installing bundled software like ABBYY and Findo.
Accessing scanner and software user guides from the disc.
Process for registering the scanner online for support and updates.
Details on document sizes, thickness, and types compatible with the scanner.
Lists document types that may damage the scanner or reduce its life.
Identifies documents that should not be scanned to prevent damage.
Steps to fan and align documents for optimal feeding.
Instructions for placing documents into the Automatic Document Feeder.
Guidance on using front or rear feed trays for small items.
Instructions for scanning with a carrier sheet.
How to select and use Carrier Sheet mode in TWAIN interface.
Explanation of TWAIN and ICA interfaces for scanning.
Essential safety steps before performing scanner maintenance.
Procedure for removing jammed paper from the ADF.
Routine cleaning to maintain scanner performance.
Detailed steps for cleaning ADF rollers and glass.
Guide to replacing the ADF pad, including expected life.
Step-by-step instructions for replacing the ADF pad.
Final steps to install and secure the new ADF pad.
Guide to replacing the feed roller, including cleaning and lifespan.
Step-by-step instructions for replacing the feed roller.
Final steps to install and secure the new feed roller.
Checks for common causes when the scanner won't scan.
Addresses issues like disk space, memory, GIF errors, and paper jams.
Interprets status light indicators and error codes.
Detailed solutions for specific error codes and LCD graphics.
Specifies size, capacity, and thickness for scanned documents.
Details scanning speeds, resolutions, and interfaces.
Provides power supply details and consumption figures.
Lists cable specifications and bundled software.
Lists scanner parts and their corresponding part numbers.
Details power supply unit and plug adapter.
Compliance information for FCC regulations in the United States.
Details CE mark conformity with EU directives.
Compliance with Turkish EEE regulations.
Prohibits reproduction of specific US government documents.
Lists specific documents whose reproduction is forbidden by US statute.
Prohibits reproduction of specific Canadian government documents.
General guidance on illegal copying in other countries.
Information on disposal of Xerox products in USA and Canada.
Product compliance with EU RoHS and WEEE directives.
Scanner's qualification under the ENERGY STAR program.











