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Probable Causes Solutions
The label sheet is facing the wrong way in the tray. Load label sheets according to the instructions from
the manufacturer.
• Load labels face up in trays 1–4.
• Load labels face down in tray 5.
Envelopes are loaded in the wrong tray. Use tray 5 to print envelopes.
Envelopes are loaded incorrectly in tray5. To load envelopes in tray 5:
• For envelopes with the flap on a long edge, load
envelopes with the flaps closed, flaps up, and
flaps on the leading edge, toward the right.
• For envelopes with the flap on a short edge, load
envelopes with the flaps closed, flaps up, and
flaps on the leading edge, toward the right.
• Load C4 and custom-size envelopes longer than
320 mm (12.6 in.) short-edge feed, with the flaps
closed, flaps up, and flaps on the leading edge,
toward the right. For custom-size envelopes,
define a custom size on the control panel.
Envelopes are loaded incorrectly in the envelope tray. To load the envelope tray:
• For envelopes with the flap on a long edge, load
envelopes with the flaps closed, flaps down, and
the flaps on the left side of the tray.
• For envelopes with the flap on a short edge, load
envelopes with the flaps closed, flaps down, and
the flaps on the left side of the tray.
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Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the media path and make sure that you
have removed all of the jammed paper.
One of the printer doors is open. Check the doors on the printer. Close any door that is
open.
Note: Check for, and remove, torn pieces of paper in the paper path.
272
Xerox
®
EC8036/EC8056 Color Multifunction Printer
User Guide
Troubleshooting
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