Xerox Phaser 3428 - Toner Cartridge-Related Messages

9.8 < Troubleshooting>
Toner cartridge-related messages
Message Meaning Suggested solutions
Install Toner A toner cartridge is not
installed.
Install a toner cartridge.
Invalid Toner The toner cartridge you have
installed is not for your printer.
Install a Xerox-genuine toner cartridge, designed for your printer.
Toner Low The toner cartridge is almost
empty.
Take out the toner cartridge and thoroughly shake it. By doing this, you can temporarily
reestablish printing operations.
NonGenuine Toner
Stop
The toner cartridge installed is
not a genuine cartridge.
You can select either Stop or Continue. If you do not select any, the printer will work as Stop
is selected.
If you select Stop, you cannot print until the genuine cartridge is installed. However, you can
still print any kind of reports.
If you select Continue, you can keep printing but the quality cannot be guaranteed, and the
product support is no longer provided.
If you want to change the selection, turn the printer off and on to have this message appear
again, and then re-select Stop or Continue.
NonGenuine Toner
Replace Toner1
The toner cartridge installed is
not a genuine cartridge.
This message appears when you selected Stop at the NonGenuine Toner prompt.
Install the genuine toner cartridge.
NonGenuine Toner
Replace Toner
The toner cartridge installed is
not a genuine cartridge.
This message appears when you selected Continue at the NonGenuine Toner prompt.
Install the genuine toner cartridge.
Toner Low
Replace Toner
The toner in the cartridge has
run out.
Install a new genuine toner cartridge.
You can keep printing but the quality cannot be guaranteed, and the product support is no
longer provided.
You can configure not to see the Toner Low Replace Toner message. See page 8.4.
Replace Toner The toner in the cartridge has
run out.
This message appears when you turned off the Toner Low Replace Toner message. See
page 8.4.
Install a new genuine toner cartridge.
You can keep printing but the quality cannot be guaranteed, and the product support is no
longer provided.
Toner Exhausted
Stop
The lifespan of the toner
cartridge is reached.
You can select either Stop or Continue. If you do not select any, the printer will work as Stop
is selected.
If you select Stop, you cannot print until the genuine cartridge is installed.
If you select Continue, you can keep printing but the quality cannot be guaranteed, and the
product support is no longer provided.
If you want to change the selection, turn the printer off and on to have this message appear
again, and then re-select Stop or Continue.
Toner Exhausted
Replace Toner1
The lifespan of the toner
cartridge is reached.
This message appears when you selected Stop at the Toner Exhausted prompt.
Install the genuine toner cartridge.
Toner Exhausted
Replace Toner
The lifespan of the toner
cartridge is reached.
This message appears when you selected Continue at the Toner Exhausted prompt.
Install the genuine toner cartridge.