Xerox Phaser 3428 - Common Postscript Problems (Phaser 3428;DN Only); Common Macintosh Problems (Phaser 3428;DN Only)

9.14 < Troubleshooting>
Common PostScript problems (Phaser 3428/DN only)
The following situations are PostScript language specific and may occur
when several printer languages are being used.
Note
To receive a printed or screen displayed message when PostScript
errors occur, open the Print Options window and click the desired
selection next to the PostScript errors section.
Condition Possible cause Suggested solutions
PostScript file
can not be
printed.
The PostScript
driver may not
be installed
correctly.
• Print a configuration page
and verify that the PostScript
version is available for
printing.
• Install the PostScript driver.
• If problem consists, contact a
service representative.
“Limit Check
Error” message
appears.
The print job
was too
complex.
You might need to reduce the
complexity of the page or install
more memory.
A PostScript
error page
prints.
Print job may
not be
PostScript.
Make sure that the print job is a
PostScript job. Check to see
whether the software
application expected a setup or
PostScript header file to be sent
to the printer.
The optional
tray 2 is not
selected in the
driver.
The printer
driver has not
been
configured to
recognize the
optional tray 2.
Open the PostScript driver
properties, select the Device
Settings tab, and set the Tray2
option of the Installable
Options section to Installed.
When print a
document in
Macintosh with
Acrobat Reader
6.0 or higher,
colors print
incorrectly.
The resolution
setting in the
printer driver
may not be
matched with
that in Acrobat
Reader.
Make sure that the resolution
setting in your printer driver
matches that in Acrobat
Reader.
Common Macintosh problems (Phaser 3428/DN only)
Condition Suggested solutions
The printer does not print a
document from Acrobat
Reader.
You should change the Print Method option to
Print as Image when you print from Acrobat
Reader.
The document has printed,
but the print job has not
disappeared from the
spooler in Mac OS 10.3.2.
Update your Mac OS to OS 10.3.3 or higher.
Some letters are not
displayed normally during
the Cover page printing.
This problem is caused because Mac OS can
not create the font during the Cover page
printing. English alphabet and numbers are
displayed normally at the Cover page.