Troubleshooting
Phaser 6000/6010 Color Printer
User Guide
42
Paper does not feed.
Paper jams.
Multiple sheets are fed.
Paper is fed at an angle.
Paper is wrinkled.
Is the paper correctly loaded?
Load the paper correctly. For labels or envelopes, fan them well to allow air
to enter between each sheet before loading.
Is the paper damp?
The paper used is not suitable.
Load the correct type of paper. For details, see Basic Printing in the Quick
Use Guide.
Is the Bypass Tray properly seated?
Make sure that the Bypass Tray is correctly positioned on the paper tray.
Is the printer placed on a flat location?
Place the printer on a stable, flat surface.
Are the paper tray guides set in the correct positions?
Set the guides to the correct positions. For details, see Loading Paper in the
Quick Use Guide.
Paper is fed more than 1 sheet at a time.
Multiple feeding of paper can occur before the sheets of paper loaded in
the tray are used up. Remove the paper, fan it, and load again. Replenish
paper only when all the sheets of the loaded paper are used up.
Unusual noises. The printer is not level.
Reposition the printer on a flat, stable surface.
There is a foreign object inside the printer.
Turn off the printer and remove the foreign object. Go to the Xerox
®
Support website at:
•
Phaser 6000 go to: www.xerox.com/office/6000support
•
Phaser 6010 go to: www.xerox.com/office/6010support
Symptom Reason/Solution
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