Xerox Phaser 6020 - User Manual

Other manuals for Xerox Phaser 6020

Service Manual99 pages

Quick Use Guide5 pages

Questions and Answers

J
Jacob SullivanSep 12, 2025
Why does my Xerox All in One Printer print vertical black or color streaks?
- T
  timothy98Sep 12, 2025
  If your Xerox All in One Printer is printing vertical black or color streaks or multiple colored streaks or lines, the toner cartridges may not be Xerox® toner cartridges. Replace the toner cartridges with genuine Xerox® toner cartridges. There may be a problem with the toner cartridge for that color. Check the condition of the toner cartridge and replace it if necessary.
J
johnsonmichaelAug 23, 2025
How to fix Xerox All in One Printer when it pulls multiple sheets?
- J
  Jeffery HarrisAug 23, 2025
  If your Xerox All in One Printer is pulling multiple sheets together, it could be due to several reasons. First, check if the paper tray is too full and remove some of the paper. Do not load paper past the fill line. If the edges of the paper are not even, remove the paper, align the edges, and then reload it. The paper may be moist from humidity, so remove the paper from the tray and replace it with new dry paper. Too much static electricity may be present, so try a new ream of paper and do not fan transparencies before loading in the tray. Ensure you are using only Xerox approved paper. Humidity may be too high for coated paper, in which case you should feed paper one sheet at a time.
J
Jose HaleyAug 25, 2025
Why does my Xerox All in One Printer reset or turn off frequently?
- M
  melissacollinsAug 25, 2025
  If your Xerox All in One Printer resets or turns off frequently, the power cord may not be plugged into the outlet correctly. Turn off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then turn on the printer. A system error may have occurred. Turn off the printer, then turn it on again. The printer may be connected to an uninterruptible power supply, so turn off the printer, then connect the power cord to a suitable outlet. The printer may be connected to a power strip shared with other high-power devices; plug the printer directly into the outlet or into a power strip that is not shared with other high-power devices.
J
Jordan PorterAug 26, 2025
What causes the paper jam message to stay on my Xerox All in One Printer?
- J
  Jennifer LambertAug 27, 2025
  If the paper jam message persists on your Xerox All in One Printer, it could be due to a few reasons. Some paper may remain jammed in the printer, so recheck the media path and ensure that you have removed all of the jammed paper. Check for, and remove, torn pieces of paper in the paper path. One of the printer doors may be open, so check the doors on the printer and close any door that is open. The rear door interlock switch may not be reset, so to reset the interlock switch and clear the paper jam message, open and close the back door.
M
Megan ScottAug 27, 2025
How do I resolve label and envelope misfeeds on my Xerox All in One Printer?
- K
  Kayla ParksAug 27, 2025
  To resolve label and envelope misfeeds on your Xerox All in One Printer, ensure the label sheet is facing the correct way in the tray. Load label sheets according to the instructions from the manufacturer, face up in either tray. If envelopes are misfeeding, load No. 10, DL, and Monarch envelopes in the trays with the print side up, flaps closed, flap-side down, and the short edge leading into the printer. Load C5 envelopes with the print side up, flaps open and facing away from the printer. To prevent wrinkling on No. 10, DL, C5, or Monarch envelopes, load them print side up, flaps open and facing away from the printer. When you load envelopes long-edge feed, ensure that you specify landscape orientation in the print driver.
A
Amy NorrisAug 29, 2025
Why does my Xerox All in One Printer cause paper curls or frequent jams in the rear cover?
- K
  Karen KrauseAug 29, 2025
  If your Xerox All in One Printer is causing paper curls or frequent jams in the rear cover, the bias transfer roller may need to be refreshed. Refresh the bias transfer roller.
C
Christopher GarciaSep 22, 2025
Why is my Xerox All in One Printer printing vertical blanks?
- E
  ericvalenzuelaSep 22, 2025
  If your Xerox All in One Printer is printing vertical blanks, the toner cartridges may not be Xerox® toner cartridges, so replace the toner cartridges with genuine Xerox® toner cartridges.
A
Anthony JordanSep 10, 2025
Why are there stray black dots, white areas, or dropouts on Xerox All in One Printer printouts?
- C
  Colin McguireSep 10, 2025
  If you are seeing stray black dots, white areas, or dropouts on your Xerox All in One Printer printouts, the paper may be outside the recommended specification range. Replace the paper with a recommended size and type, and confirm that your control panel and print driver settings are correct. The toner cartridges may not be Xerox® toner cartridges, so replace the toner cartridges with genuine Xerox® toner cartridges.
T
Teresa HillSep 7, 2025
Why are the images from my Xerox All in One Printer blotchy?
- C
  chambersderekSep 7, 2025
  If you observe blotchy or mottled images from your Xerox All in One Printer, the paper may be too light or too thin. Choose a different paper type at the control panel, in the application, and in the print driver. The bias transfer roller voltage may be insufficient for the paper type, so increase the bias transfer voltage for the selected paper type. The fuser may not be adjusted for the paper type, so adjust the fuser. The paper may be damp, so replace the paper. The relative humidity of the room may be too high, so reduce the humidity in the room or move the printer to a new location.
K
Kristen ClarkSep 8, 2025
What causes only one color to fade on my Xerox All in One Printer?
- B
  Brian WadeSep 8, 2025
  If only one color is faded on your Xerox All in One Printer, the toner cartridge for that color may be empty or damaged. Check the condition of the toner cartridge and replace it if necessary.

Summary

Safety

Notices and Safety

Key warnings and safety instructions for printer operation.

Electrical Safety

Guidelines for safe electrical connections and usage to prevent hazards.

Operational Safety

Precautions for safe printer operation, handling, and environment.

Maintenance Safety

Safety procedures and warnings related to printer maintenance tasks.

Features

Power Saver Mode

Administrative Features

Covers network settings, IP address, and remote management.

Installation and Setup

Installation and Setup Overview

General steps for installing and setting up the printer.

Connecting the Printer

Instructions for establishing a physical or network connection.

Installing the Software

Procedures for installing print drivers and utility software.

Configuring Network Settings

Steps to configure TCP/IP and IP addresses for network connectivity.

Configuring General Settings Using CentreWare Internet Services

Configuring Security Settings Using CentreWare Internet Services

Setting up user access, authentication, and security policies.

Configuring AirPrint

Printing

Selecting Printing Options

Printing from Mobile Devices

Using Custom Paper Sizes

Printing on Both Sides of the Paper

Maintenance

Cleaning the Printer

Procedures for cleaning the printer's exterior and interior.

Ordering Supplies

Toner Cartridges

Precautions and steps for replacing toner cartridges.

Adjustments and Maintenance Procedures

Moving the Printer

Troubleshooting

General Troubleshooting

Solutions for common printer issues like power or connectivity problems.

Paper Jams

Causes, prevention, and clearing procedures for paper jams.

Print-Quality Problems

Diagnosing and resolving issues affecting print output quality.

Specifications

Physical Specifications

Electrical Specifications

Xerox Phaser 6020 Specifications

General

Print Technology	Laser
Print Speed Color	10 ppm
Print Speed Black	12 ppm
Print Resolution	1200 x 2400 dpi
Monthly Duty Cycle	30, 000 pages
Standard Paper Capacity	150 sheets
Dimensions	394 x 304 x 234 mm
Duplex Printing	Manual
Operating System Compatibility	Windows, Mac OS, Linux
Connectivity	USB 2.0, Wi-Fi
Weight	10.9 kg
Paper Size	A4, A5, B5, Letter, Legal
Maximum Paper Size	8.5 x 14 in