Troubleshooting
140 Xerox
®
VersaLink
®
C400 Color Printer
User Guide
General Troubleshooting
This section includes:
• Printer Does Not Power On ......................................................................................................................................... 140
• Printer Resets or Powers Off Frequently ................................................................................................................ 141
• Printer Does Not Print ................................................................................................................................................... 141
• Printing Takes Too Long .............................................................................................................................................. 142
• Document Prints From Wrong Tray ........................................................................................................................ 143
• Automatic 2-Sided Printing Problems .................................................................................................................... 143
• Printer is Making Unusual Noises ............................................................................................................................. 143
• Paper Tray Will Not Close ........................................................................................................................................... 143
• Condensation has Formed Inside the Printer ...................................................................................................... 144
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Does Not Power On
Probable Causes Solutions
The power switch is not turned on.
At the printer control panel, press the Power/Wake button.
For details, refer to Powering On and Off the Printer.
The power cord is not plugged into the
outlet correctly.
Power off the printer, and plug the power cord securely into
the outlet.
The printer requires a full reset.
Power off the printer, then unplug the power cord and wait 30
seconds. Plug the power cord into the outlet securely, then press
the Power/Wake button.
Something is wrong with the outlet
connected to the printer.
• Plug another electrical appliance into the outlet and check if it
operates properly.
• Try a different outlet.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
Use a power source with the specifications listed in the Electrical
Specifications on page 175.
CAUTION: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
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