Xerox VersaLink C500 User Manual

Probable Causes Solutions
The printer is connected to a power strip shared with
other high-power devices.
Plug the printer directly into the outlet or into a
power strip that is not shared with other devices.
The Auto Power Off feature is enabled to save
power.
Increase the Auto Power Off timer setting or disable
the Auto Power Off feature. For more information,
refer to the System Administrator Guide at www.
xerox.com/office/VLC500docs.
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Probable Causes Solutions
The printer is in Power Saver mode. On the control panel, press the Power/Wake button.
The printer has an error. If the Status LED is blinking amber, follow the
instructions on the control panel to clear the error. If
the error persists, contact your Xerox representative.
The printer is out of paper. Load paper into the tray.
The incorrect paper is loaded for the print job. Load the correct paper in the appropriate tray. At the
printer control panel, specify the correct paper size,
type and color.
The paper settings for the print job do not match any
paper loaded in the paper trays at the printer.
From the print driver, select a paper tray containing
the correct paper.
A toner cartridge is empty. Replace the empty toner cartridge.
No control panel indicators are lighted. Power off the printer, confirm that the power cord is
plugged in correctly to the printer and the outlet,
then power on the printer. If the error persists,
contact your Xerox representative.
The printer is busy.
• If the Status LED is flashing blue, a previous print
job could be the problem.
1 In the print driver, use the Printer Properties to
delete all print jobs in the print queue.
2 At the control panel, touch Jobs, then delete
all pending print jobs.
• Load the paper in the tray.
• If the Status LED does not flash once after you
send a print job, check the connection between
the printer and the computer. Power off the
printer, then power on the printer.
Xerox
®
VersaLink
®
C500 Color Printer
User Guide
149
Troubleshooting

Xerox VersaLink C500 Specifications

General

Color	Yes
N-up printing	2, 4, 6, 8, 9, 16
Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Duplex printing mode	Auto
Warm-up time (from sleep mode)	11 s
Time to first page (black, normal)	5 s
Time to first page (color, normal)	5.3 s
Print margins (top, bottom, right, left)	4 mm
Print speed (black, normal quality, A4/US Letter)	43 ppm
Duplex print speed (black, normal quality, A4/US Letter)	42 ppm
Display	LCD
Control type	Touch
Certification	CE
Product color	Black, Blue, White
Display diagonal	5 \
Market positioning	Business
Cables included	AC
Processor cores	2
Noise level (idle)	33.6 dB
Sound power level (standby)	4.9 dB
Sound power level (printing)	7.17 dB
Sound pressure level (printing)	56.2 dB
Standard interfaces	Ethernet, USB 3.2 Gen 1 (3.1 Gen 1)
Optional connectivity	Wireless LAN
Sustainability certificates	ENERGY STAR
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Security algorithms	256-bit AES, FIPS 140-2, SNMPv3, SSL/TLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service, Xerox PrintBack
Supported network protocols (IPv4)	TCP/IP: HTTP/HTTPS, Internet Printing Protocol, LPR/LPD, Raw Socket Printing/Port 9100, IPv4/IPv6, WSD
PCL fonts	83
Printer fonts	PCL, PostScript
Printing colors	Black, Cyan, Magenta, Yellow
Country of origin	Vietnam
Maximum duty cycle	120000 pages per month
Recommended duty cycle	0 - 10000 pages per month
Number of PostScript fonts	136
Number of print cartridges	4
Page description languages	PostScript 3
Average cartridge yield (CMY)	2400 pages
Average cartridge yield (black)	5000 pages
Maximum cartridge yield (black)	40000 pages
Current rating	8 A
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	74 W
Power consumption (printing)	730 W
Power consumption (PowerSave)	0.9 W
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra
Linux operating systems supported	Fedora 25, RedHat EL Linux, openSUSE 13.2
Other operating systems supported	HP-UX 11.31, IBM iSeries, Solaris 11
Server operating systems supported	Windows 2000 Server, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Paper input type	Paper tray
Total input capacity	700 sheets
Total output capacity	500 sheets
Maximum input capacity	3250 sheets
Paper tray 1 input capacity	550 sheets
Total number of input trays	1
Multi-Purpose tray input capacity	150 sheets
Storage temperature (T-T)	0 - 35 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 85 %
Custom media width	76 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	127 - 356 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Labels, Letterhead, Lightweight paper, Plain paper, Pre-Printed, Recycled paper
Paper tray media weight	60 - 220 g/m²
Non-ISO print media sizes	Legal
Multi-purpose tray media types	Bond paper, Envelopes, Labels, Letterhead, Plain paper, Preprinted forms, Recycled paper
Maximum ISO A-series paper size	A4
Paper tray media weight (imperial)	16 - 80 lbs
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	465.5 mm
Width	427.4 mm
Height	443.4 mm
Package weight	Weight of the packaged product in gram.