Xerox VersaLink C500 User Manual

Probable Causes Solutions
Envelopes are loaded incorrectly. You can print envelopes from the Bypass Tray or Tray 1.
For more information, refer to Envelopes.
Envelopes are wrinkling.
• The heat and pressure of the laser printing process can cause
wrinkling.
• Use supported envelopes. For more information, refer to
Guidelines for Printing Envelopes.
Note: When you load envelopes long-edge feed, ensure that
you specify landscape orientation in the print driver.
PPaappeerr JJaamm MMeessssaaggee SSttaayyss OOnn
Note: Check for, and remove, torn pieces of paper in the paper path.
Probable Causes Solutions
Some paper remains jammed in the
printer.
Recheck the paper path and make sure that you have removed all
of the jammed paper.
One of the printer doors is open. Check the doors on the printer. Close any door that is open.
JJaammss DDuurriinngg AAuuttoommaattiicc 22--SSiiddeedd PPrriinnttiinngg
Probable Causes Solutions
Using paper of the wrong size,
thickness, or type.
Use paper of the correct size, thickness, or type. For more
information, refer to Supported Paper Types and Weights for
Automatic 2-Sided Printing.
Paper is loaded in the wrong tray. Ensure that paper is loaded into the correct tray. For more
information, refer to Supported Paper.
Tray is loaded with mixed paper. Load the tray with only one type and size of paper.
164
Xerox
®
VersaLink
®
C500 Color Printer
User Guide
Troubleshooting

Xerox VersaLink C500 Specifications

General

Color	Yes
N-up printing	2, 4, 6, 8, 9, 16
Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Duplex printing mode	Auto
Warm-up time (from sleep mode)	11 s
Time to first page (black, normal)	5 s
Time to first page (color, normal)	5.3 s
Print margins (top, bottom, right, left)	4 mm
Print speed (black, normal quality, A4/US Letter)	43 ppm
Duplex print speed (black, normal quality, A4/US Letter)	42 ppm
Display	LCD
Control type	Touch
Certification	CE
Product color	Black, Blue, White
Display diagonal	5 \
Market positioning	Business
Cables included	AC
Processor cores	2
Noise level (idle)	33.6 dB
Sound power level (standby)	4.9 dB
Sound power level (printing)	7.17 dB
Sound pressure level (printing)	56.2 dB
Standard interfaces	Ethernet, USB 3.2 Gen 1 (3.1 Gen 1)
Optional connectivity	Wireless LAN
Sustainability certificates	ENERGY STAR
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Security algorithms	256-bit AES, FIPS 140-2, SNMPv3, SSL/TLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service, Xerox PrintBack
Supported network protocols (IPv4)	TCP/IP: HTTP/HTTPS, Internet Printing Protocol, LPR/LPD, Raw Socket Printing/Port 9100, IPv4/IPv6, WSD
PCL fonts	83
Printer fonts	PCL, PostScript
Printing colors	Black, Cyan, Magenta, Yellow
Country of origin	Vietnam
Maximum duty cycle	120000 pages per month
Recommended duty cycle	0 - 10000 pages per month
Number of PostScript fonts	136
Number of print cartridges	4
Page description languages	PostScript 3
Average cartridge yield (CMY)	2400 pages
Average cartridge yield (black)	5000 pages
Maximum cartridge yield (black)	40000 pages
Current rating	8 A
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	74 W
Power consumption (printing)	730 W
Power consumption (PowerSave)	0.9 W
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra
Linux operating systems supported	Fedora 25, RedHat EL Linux, openSUSE 13.2
Other operating systems supported	HP-UX 11.31, IBM iSeries, Solaris 11
Server operating systems supported	Windows 2000 Server, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Paper input type	Paper tray
Total input capacity	700 sheets
Total output capacity	500 sheets
Maximum input capacity	3250 sheets
Paper tray 1 input capacity	550 sheets
Total number of input trays	1
Multi-Purpose tray input capacity	150 sheets
Storage temperature (T-T)	0 - 35 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 85 %
Custom media width	76 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	127 - 356 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Labels, Letterhead, Lightweight paper, Plain paper, Pre-Printed, Recycled paper
Paper tray media weight	60 - 220 g/m²
Non-ISO print media sizes	Legal
Multi-purpose tray media types	Bond paper, Envelopes, Labels, Letterhead, Plain paper, Preprinted forms, Recycled paper
Maximum ISO A-series paper size	A4
Paper tray media weight (imperial)	16 - 80 lbs
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	465.5 mm
Width	427.4 mm
Height	443.4 mm
Package weight	Weight of the packaged product in gram.