Xerox VersaLink C500 User Manual

Symptom
Probable Causes Solutions
Only one color is faded. Toner cartridge is empty or
damaged.
Check the condition of the toner
cartridge, then replace it if
necessary.
Color around the edge of printing
is incorrect.
The color registration is incorrect. Adjust the color registration. For
details, see details, refer to Color
Registration.
Stray black dots or white areas
(dropouts).
The paper is outside the
recommended specification range.
Replace the paper with a
recommended size and type, then
confirm that your control panel
and print driver settings are
correct. For details, refer to
Supported Paper.
There is debris on the rollers. Wipe the feed rollers with a clean
damp cloth to remove debris from
the rollers.
Note: Do not touch the
transfer roller or the
exposed end of the transfer
belt. Fingerprints can cause
print-quality issues.
The toner cartridges are not
Xerox
®
toner cartridges.
Ensure that the toner cartridges
meet specifications. Replace the
cartridges if necessary. For details,
refer to Consumables.
• Vertical black or color streaks or
multiple colored streaks or
lines.
• Streaks in only one color.
The toner cartridges are not
Xerox
®
toner cartridges.
Ensure that the toner cartridges
meet specifications. Replace the
cartridges if necessary. For details,
refer to Consumables.
Debris in the printer is dragging
against the toner before it is
fused.
Remove any debris or paper scraps
from the paper path under the
rear cover.
There is a problem with the toner
cartridge for that color.
Check the toner cartridge for
damage, then replace if necessary.
For assistance, go to the
Xerox
®
Support website at www.
xerox.com/office/VLC500support.
168
Xerox
®
VersaLink
®
C500 Color Printer
User Guide
Troubleshooting

Xerox VersaLink C500 Specifications

General

Color	Yes
N-up printing	2, 4, 6, 8, 9, 16
Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Duplex printing mode	Auto
Warm-up time (from sleep mode)	11 s
Time to first page (black, normal)	5 s
Time to first page (color, normal)	5.3 s
Print margins (top, bottom, right, left)	4 mm
Print speed (black, normal quality, A4/US Letter)	43 ppm
Duplex print speed (black, normal quality, A4/US Letter)	42 ppm
Display	LCD
Control type	Touch
Certification	CE
Product color	Black, Blue, White
Display diagonal	5 \
Market positioning	Business
Cables included	AC
Processor cores	2
Noise level (idle)	33.6 dB
Sound power level (standby)	4.9 dB
Sound power level (printing)	7.17 dB
Sound pressure level (printing)	56.2 dB
Standard interfaces	Ethernet, USB 3.2 Gen 1 (3.1 Gen 1)
Optional connectivity	Wireless LAN
Sustainability certificates	ENERGY STAR
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Security algorithms	256-bit AES, FIPS 140-2, SNMPv3, SSL/TLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service, Xerox PrintBack
Supported network protocols (IPv4)	TCP/IP: HTTP/HTTPS, Internet Printing Protocol, LPR/LPD, Raw Socket Printing/Port 9100, IPv4/IPv6, WSD
PCL fonts	83
Printer fonts	PCL, PostScript
Printing colors	Black, Cyan, Magenta, Yellow
Country of origin	Vietnam
Maximum duty cycle	120000 pages per month
Recommended duty cycle	0 - 10000 pages per month
Number of PostScript fonts	136
Number of print cartridges	4
Page description languages	PostScript 3
Average cartridge yield (CMY)	2400 pages
Average cartridge yield (black)	5000 pages
Maximum cartridge yield (black)	40000 pages
Current rating	8 A
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	74 W
Power consumption (printing)	730 W
Power consumption (PowerSave)	0.9 W
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra
Linux operating systems supported	Fedora 25, RedHat EL Linux, openSUSE 13.2
Other operating systems supported	HP-UX 11.31, IBM iSeries, Solaris 11
Server operating systems supported	Windows 2000 Server, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Paper input type	Paper tray
Total input capacity	700 sheets
Total output capacity	500 sheets
Maximum input capacity	3250 sheets
Paper tray 1 input capacity	550 sheets
Total number of input trays	1
Multi-Purpose tray input capacity	150 sheets
Storage temperature (T-T)	0 - 35 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 85 %
Custom media width	76 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	127 - 356 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Labels, Letterhead, Lightweight paper, Plain paper, Pre-Printed, Recycled paper
Paper tray media weight	60 - 220 g/m²
Non-ISO print media sizes	Legal
Multi-purpose tray media types	Bond paper, Envelopes, Labels, Letterhead, Plain paper, Preprinted forms, Recycled paper
Maximum ISO A-series paper size	A4
Paper tray media weight (imperial)	16 - 80 lbs
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	465.5 mm
Width	427.4 mm
Height	443.4 mm
Package weight	Weight of the packaged product in gram.