WorkCentre 5019/5021
User Guide
11-1
11
Problem solving
This chapter provides possible solutions to various problems you may encounter with the machine.
Troubleshooting
Follow the troubleshooting procedures below to solve problems.
If the error is not resolved even after following the above procedure, contact our Customer Support
Center.
Problem Cause/action
The machine does not work properly. Refer to Machine problems on page 11-2.
An error code is displayed. For information on paper jams, refer to Paper
jams on page 11-29.
For information on document jams, refer to
Document jams on page 11-36.
Refer to Error codes on page 11-21.
The image quality is poor. Refer to Image quality problems on page 11-6.
Trouble during copying Refer to Copying problems on page 11-12.
Trouble during printing Refer to Printer problems on page 11-16.
Trouble during scanning Refer to Scan problems on page 11-18.
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