Problem solving
WorkCentre 5019/5021
User Guide
11-32
E-2: Paper jam in one tray module cover B
Follow the steps below to clear paper jams inside the machine's one tray module cover.
1. Pull the release lever, and slowly open the one tray module cover.
2. Remove the jammed paper.
Notes
• The paper may be jammed in the upper part where it is difficult to see. Check
thoroughly for jammed paper.
• If the paper tears, check to make sure there are no remaining shreds in the machine.
3. Close the one tray module cover gently.
E-3: Paper jams in Tray 1
Follow the steps below to clear paper jams in Tray 1.
1. Remove the jammed paper by referring to E-1: Paper jam in left cover A on page 11-30.
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